Howto:VoiceDirector Personal 20/35 - VoiceCom Solutions - Testreport

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Summary

VoiceDirector enables you to lookup phone numbers in corporate directory or LDAP via IVR interface using only voice as user input.

Certification Status

The tests for this product have been completed.

Testing of this product has been finalized June 17, 2008.

Version

Firmware Version: 

4.0.2

innovaphone Firmware: 

V6 sr2-hotfix5, Build 08-6090068

V7, Build 08-70047

Testresults

Two methods to accomplish call transfer was tested: DCT and ECT.

Call Transfer on Disconnect (DCT)

Call Transfer on Disconnect is supported on innovaphone BRI interfaces. The only restriction on this method is complete blocking of BRI interface with single client for the time of lookup, so only single lookup at time is possible.

Explicit Call Transfer (ECT)

Explicit Call Transfer enables two simultaneous phone book lookups at same time on single BRI interface to VoiceDirector.

Configuration of innovaphone PBX

Configure TEL interface as follows:

Voice Director PBX Config 01.PNG


Create Gateway Object in PBX:

Voice Director PBX Config 02.PNG


Register TEL Interface connected to VoiceDirector on Gateway Object:

Voice Director PBX Config 03.PNG


Product Setup

Basic configuration of VoiceDirector in scenario using ECT:

Voice Director ECT hold 01.PNG

For DCT usage change ECT-imp to DCT.

Known Problems

  • ECT is only available in innovaphone Firmware Version 7.
  • No MoH played while connecting to 3rd party(this was tested with 08-70047, fix from innovaphone should be available with V7 release)
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