Howto:WeTeam - Jusan - Partner App

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File:CompanyLogo.png

Product Name

Jusan WeTeam

Certification Status

Category

Vendor

File:CompanyLogo.png

SMART telephony solutions for companies, with recognized and certified products in the telecommunications market: Turn-key solutions for Contact Centers, Professional Call Recording solutions, Vocal servers, VoiceBots & ChatBots and made to meassure IVR Call billing and traffic analysis. We help communication with customers via any channel, creating new and closer communication experiences.


Jusan - About us

Description

Cloud-based contact center for social media (WhatsApp, Facebook, Twitter, Instagram, Telegram, Live Chat and SMS) that provides a single interface for handling chat messages, chatbots and video calls.

Jusan - About WeTeam



Functions

  • Contact center for Social Networks
  • WhatsApp & Telegram, Facebook messenger, Twitter & Instagram, customizable Live-Chat widget for your webpage, Email, SMS
  • Cloud-based
  • Single integrated agent screen for the management of all channels
  • Programmable screen displaying real-time activity counters, showing chats and emails in queue, agent activity, waiting time, conversations in progress, number of completed conversations and daily statistics
  • Statistics that allow the traceability of all data passing through the system and allow planning the workload
  • PC, tablet or Smartphone (Android / iOS) - it allows mobility of agents
  • Distribution and monitoring rules according to availability and skill criteria
  • Message queues on hold, allowing incoming chat requests to be managed when there is no agent available
  • Possibility for an agent to transfer messages to a more suitable agent
  • Programmable automatic responses (closed customer, service center, waiting messages, etc.)
  • Integration with CRM and company databases to identify or send information to customers
  • Communication by videocall using WebRTC technology between selected clients and agents
  • Sending annd receiving files, images & videos in real time.


Provided APIs

Licensing

Prerequisites

Versions

Compatible innovaphone firmware versions

  • innovaphone V13r1

Application versions used for interop testing

  • vendorname productname versionno
  • innovaphone V13r2sr5

Configuration

Contact

CompanyName
ContactName
Street
ZIP City Country
Tel:
Fax:
Mail: contactname@companyname

For any questions please refer to our contact page.

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