Howto:What is a 3rd Party Product
Overview
What it is all about
A major design principle for innovaphone products is being based on standards strictly.
While this brings a number of substantial advantages to the customers, amongst others a huge base of 3rd applications that can work with innovaphone gear, it may sometimes create headaches for the innovaphone professional in charge of designing solutions. H450, TAPI, Empty Termcaps, DSS1, H.245, XML, SS7, .... it's easy to get lost in the standards jungle! Application interoperability thus is key to successful integration with 3rd party software.
To assist with determining application interoperability, innovaphone entertains a 3rd party product list. It has 3 major building blocks
- products known as interoperable due to customer testimonial (referral product)
- products which have been interoperability-enhanced by a joined effort of vendor and innovaphone engineers in innovaphone labs (engineered product)
- products tested by innovaphone (tested product)
All such products will be listed in the 3rd party product list. Products that have been tested OK in innovaphone labs additionally will bear the innovaphone recommended product 
logo.
What it means
So what exactly can you expect from a 3rd party product?
- Referral Product
- has been used successfully in one or more major customer projects known to us. The project may be described in a user story, also, we may be able to provide contact information of the partner who has implemented the project upon request (contact your innovaphone sales rep)
- Engineered Product
- vendor has worked with us in our labs to enhance/ensure interoperability based on his own requirements/test plans
- Recommended Product
- product has passed tests in the innovaphone labs OK. This means that all relevant interface used to interact with the innovaphone devices do work as expected. It does not mean that the passing product is the greatest product in the world. Instead, it says that the product interfaces ok with innovaphone. There may or may not be a better product, or a product more suitable for specific requirements available. This decision is deliberately left to the market.
What is a potential candidate for a 3rd party product?
Any product that actually interfaces to innovaphone gear may be considered as recommended product. However, as a rule of thumb, we do not list nor test basic network infrastructure devices.
What has to be done to list a new 3rd party product?
See the hitchikers guide to the 3rd party product for a description of the procedure.
List of 3rd party products
The list is structured in various categories. Please note that a single product may appear in more than one category. As an example, application suites including both CTI and Call Center functions are quite popular.
Billing System / Call Management
[[:Category:RecProd Billing System / Call Management|List of articles in Category:RecProd Billing System / Call Management]]
CTI and UMS applications
[[:Category:RecProd CTI and UMS applications|List of articles in Category:RecProd CTI and UMS applications]]
Call Center Applications
[[:Category:RecProd Call Center Applications|List of articles in Category:RecProd Call Center Applications]]
Gateways
[[:Category:RecProd Gateways|List of articles in Category:RecProd Gateways]]
H.323 and SIP Terminals
[[:Category:RecProd Terminals|List of articles in Category:RecProd Terminals]]
Headsets
[[:Category:RecProd Headsets|List of articles in Category:RecProd Headsets]]
IP Voice Conferencing Systems
[[:Category:RecProd IP Voice Conferencing Systems|List of articles in Category:RecProd IP Voice Conferencing Systems]]
Music on Hold Solutions
[[:Category:RecProd Music on Hold Solutions|List of articles in Category:RecProd Music on Hold Solutions]]
Network Management and Assessment Tools
[[:Category:RecProd Network Management and Assessment Tools|List of articles in Category:RecProd Network Management and Assessment Tools]]
Network Security Appliances
[[:Category:RecProd Network Security Appliances|List of articles in Category:RecProd Network Security Appliances]]
Professional Announcements
[[:Category:RecProd Professional Announcements|List of articles in Category:RecProd Professional Announcements]]
SIP Provider
[[:Category:RecProd SIP Provider|List of articles in Category:RecProd SIP Provider]]
Solutions for Mobile Extensions
[[:Category:RecProd Solutions for Mobile Extensions|List of articles in Category:RecProd Solutions for Mobile Extensions]]
third party PBX
List of articels in Interworking with third party PBX
Voice Recording
[[:Category:RecProd Voice Recording|List of articles in Category:RecProd Voice Recording]]
WLAN Infrastructure Products
[[:Category:RecProd WLAN Infrastructure Products|List of articles in Category:RecProd WLAN Infrastructure Products]]