Reference9:PBX/Objects/Executive

The Executive PBX object is used to implement the executive/secretary functions. The executive’s telephone registers with this object. Furthermore, two groups can be defined for this object: the primary secretary, which is directly subordinate to the boss, and the secondary secretary, which stands in for the primary secretary.

There is still a third group that can be defined – its members may call the executive directly without the call being signaled on the phones of the secretaries. All calls to the executive are sent to the primary secretaries. If no registration exists for the primary secretary, then the calls are forwarded to the secondary secretary. If no secretaries are registered at all, the calls are forwarded to the executive. All calls to the secretaries are signaled as a diverted call, with the executive displayed as the diverting party.

Every call received by the executive that was previously received by the secretaries is likewise signaled as a diverted call. It is thus possible to adjust the executive’s ring tone, so that it rings differently if the call was initiated by one of the secretaries. If a call is received directly on the executive’s phone, that is, not via the secretaries, it can be signaled with a different ring tone.

General Configuration Options

The information about general configuration options shared by all objects can be found at Reference9:PBX/Objects.

Configuration Options which can be defined by a Template

Some of the configuration options of a user object can be defined by Templates. More information about these options can be found at Reference9:PBX/Objects/Config_Template

User configuration options

The Executive object support the same options as a User object. The description of User configuration options can be found at Reference9:PBX/Objects/Config_Template

Executive configuration options

The following specifications are made in the Executive section:

Primary

The Primary secretary group, when added, may be selected here.

Secondary

The Secondary secretary group, when added, may be selected here.

Direct Call

The Direct Call secretary group, when added, may be selected here.

Call Executive

Calls to the executive are also signaled on the executive’s phone, if this check box is checked. Normally, calls are signaled to the secretary only.

Use Call offer

Calls to the executive, which are forwarded to the secretary are offered even if the secretary is in a call and call waiting is disabled.

The executive must be active member in the groups used for the primary and secondary secretaries as well as for the direct calls.

Features available for Executive/Secretary Functions

Monitoring of Secretary Availability

The executive can configure a function key which displays if the secretary is available. Availabe means that the secretary phone is member of the executive primary group. The function key which is to be configured for this is a partner key, for which the Secretary is entered as partner (use name not number) and 'Secretary' has to be selected as 'Partner Type'. Make sure to set up Access Rights as explained in the related article.

Additional hint

In case of a scenario with several secretaries subordinating an executive, incoming calls will be directed to the primary secretary first. If the primary secretary is busy it may be required to forward the calls for the executive to the second secretary. This can be done by set the "Busy on ... Calls" to at least 1 for the primary secretary.

Related Articles

Reference9:Phone/User/Function-Keys/Partner