Howto:Ilink TeamCall for Salesforce.com – ilink Kommunikationssysteme GmbH – test report: Difference between revisions

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'''Summary'''
==Description==
[[Howto:ilink TeamCall for Salesforce.com – ilink Kommunikationssysteme GmbH – 3rd Party Product|ilink TeamCall for Salesforce.com]] is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).


----
==Certification Status==


ilink TeamCall for Salesforce.com is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).
The tests for this product have been completed by ilink Quality Assurance in April 2019.


No tests have been conducted by innovaphone.


'''Certification Status'''
==Software/product versions tested==


----
'''ilink:'''  
 
The tests for this product have been completed.
Testing of this product has been finalized in April 2019.
 
 
'''Software/product versions tested'''
 
----
 
ilink:


*TeamCall Salesforce.com v5.1.15
*TeamCall Salesforce.com v5.1.15
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*LinkTSP v2.0.0.23
*LinkTSP v2.0.0.23


Innovaphone:  
'''Innovaphone:'''


*IPVA v12r2 (12.5340)
*IPVA v12r2 sr10 (12.5340)


*Tapi/TSP v8.0.176
*Tapi/TSP v8.0.176




 
==Test setup/configuration==
'''Test setup/configuration'''
 
----


See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services.
See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services.
Line 47: Line 36:
*3 innovaphone station devices, types: 112, 222, 232
*3 innovaphone station devices, types: 112, 222, 232


*Innovaphone Tapi Service Provider (TSP)
*Innovaphone Tapi Service Provider (TSP). ipva setup documentation:
[[Media:ilink_TeamCall_Salesforce-innovaphone_TAPI_Setup.pdf|ilink TeamCall Salesforce.com innovaphone TAPI Setup]]


*ilink OpenCTI service, running in a WildFly application server
*ilink OpenCTI service, running in a WildFly application server
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'''Test results'''
[[Image:ilink-TeamCall_Salesforce-test_setup.jpg|500px]]
 
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// ilink Quality Assurance / Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15 - 1.48 / Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 / April 2019 //
 
ID Title Section Status
T11966 MakeCall internal calls - GUI Passed
 
T11967 AnswerCall internal calls - GUI Passed
 
T11968 ClearConnection internal calls - GUI Passed
 
T11989 ClearConnection - Ringing internal calls - GUI Passed
 
T11971 HoldCall internal calls - GUI Passed
 
T11972 RetrieveCall internal calls - GUI Passed
 
T11973 ConsultationCall internal calls - GUI Passed
 
T11970 TransferCall internal calls - GUI Passed
 
T11990 TransferCall on alerting internal calls - GUI Passed
 
T11969 ConferenceCall internal calls - GUI Passed
 
T11981 MakeCall external calls - GUI Passed
 
T11982 AnswerCall external calls - GUI Passed
 
T11983 ClearConnection external calls - GUI Passed
 
T11984 HoldCall external calls - GUI Passed
 
T11985 RetrieveCall external calls - GUI Passed
 
T11986 ConsultationCall external calls - GUI Passed


T11988 TransferCall external calls - GUI Passed


T11991 TransferCall on alerting external calls - GUI Passed
==Test results==


T11987 ConferenceCall external calls - GUI Passed
ilink Quality Assurance


T11992 Latest calls features Passed
Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15-1.48


T11993 Wrap-up Incomplete features Passed
Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 - April 2019


T11994 My calls today features Passed
{| border="1"
!Tested feature
!Section
!Test result
|----
|MakeCall
|internal calls - GUI
|passed
|----
|AnswerCall
|internal calls - GUI
|passed
|----
|ClearConnection
|internal calls - GUI
|passed
|----
|ClearConnection - Ringing
|internal calls - GUI
|passed
|----
|HoldCall
|internal calls - GUI
|passed
|----
|RetrieveCall
|internal calls - GUI
|passed
|----
|ConsultationCall
|internal calls - GUI
|passed
|----
|TransferCall
|internal calls - GUI
|passed
|----
|TransferCall on alerting
|internal calls - GUI
|passed
|----
|ConferenceCall
|internal calls - GUI
|passed
|----
|MakeCall
|external calls - GUI
|passed
|----
|AnswerCall
|external calls - GUI
|passed
|----
|ClearConnection
|external calls - GUI
|passed
|----
|ClearConnection - Ringing
|external calls - GUI
|passed
|----
|HoldCall
|external calls - GUI
|passed
|----
|RetrieveCall
|external calls - GUI
|passed
|----
|ConsultationCall
|external calls - GUI
|passed
|----
|TransferCall
|external calls - GUI
|passed
|----
|TransferCall on alerting
|external calls - GUI
|passed
|----
|ConferenceCall
|external calls - GUI
|passed
|----
|Latest call
|features
|passed
|----
|Wrap-up incomplete
|features
|passed
|----
|My calls today
|features
|passed
|}


note: in internal/external conferenceCall scenarios, the GUI displays incorrect call state due to TSP signaling issue
''note: in internal/external conference call scenarios, the GUI displays an incorrect call state due to a TSP signaling issue''

Latest revision as of 09:50, 23 May 2019

Description

ilink TeamCall for Salesforce.com is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).

Certification Status

The tests for this product have been completed by ilink Quality Assurance in April 2019.

No tests have been conducted by innovaphone.

Software/product versions tested

ilink:

  • TeamCall Salesforce.com v5.1.15
  • TeamCall Server v3.8.1.0
  • CA Innovaphone v2.0.0.31
  • LinkTSP v2.0.0.23

Innovaphone:

  • IPVA v12r2 sr10 (12.5340)
  • Tapi/TSP v8.0.176


Test setup/configuration

See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services. Innovaphone IPVA switch with

  • provider-based SIP trunk connection to PSTN
  • 3 innovaphone station devices, types: 112, 222, 232
  • Innovaphone Tapi Service Provider (TSP). ipva setup documentation:

ilink TeamCall Salesforce.com innovaphone TAPI Setup

  • ilink OpenCTI service, running in a WildFly application server
  • ilink TeamCall Server with CA-Innovaphone and LinkTSP
  • Salesforce.com test accounts (3)


Ilink-TeamCall Salesforce-test setup.jpg


Test results

ilink Quality Assurance

Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15-1.48

Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 - April 2019

Tested feature Section Test result
MakeCall internal calls - GUI passed
AnswerCall internal calls - GUI passed
ClearConnection internal calls - GUI passed
ClearConnection - Ringing internal calls - GUI passed
HoldCall internal calls - GUI passed
RetrieveCall internal calls - GUI passed
ConsultationCall internal calls - GUI passed
TransferCall internal calls - GUI passed
TransferCall on alerting internal calls - GUI passed
ConferenceCall internal calls - GUI passed
MakeCall external calls - GUI passed
AnswerCall external calls - GUI passed
ClearConnection external calls - GUI passed
ClearConnection - Ringing external calls - GUI passed
HoldCall external calls - GUI passed
RetrieveCall external calls - GUI passed
ConsultationCall external calls - GUI passed
TransferCall external calls - GUI passed
TransferCall on alerting external calls - GUI passed
ConferenceCall external calls - GUI passed
Latest call features passed
Wrap-up incomplete features passed
My calls today features passed

note: in internal/external conference call scenarios, the GUI displays an incorrect call state due to a TSP signaling issue

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