Howto:AlwinPro/Anna4 - Aurenz - 3rd Party Product: Difference between revisions
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[http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final.pdf Configuration description DE] | [http://www.aurenz.de/fileadmin/user_upload/Downloads/Support/130527_Anschlussbeschreibung_Innovaphone_PBX_v9hf22_final.pdf Configuration description DE] |
Revision as of 18:19, 10 November 2016
Product Name
AlwinPro UC-Edition - Accounting & Billing
All call data generated by the Innovaphone PBX, such as costs for mobile phones, equipment, devices, working hours and services, will be recorded and allocated. Via the web you can carry out evaluations easily. Depending on authorisation, every department and cost centre can carry out their own evaluations.
Anna4 UC-Edition - Call Analytics
Based on the generated call data from the Innovaphone PBX, the UC-Edition offers variable evaluation options. Predefined evaluations provide a nicely put graphical view of the telephone accessibility or the trunk utilization. All graphics are commented automatically. Also use the evaluations to make sure the call-routing is optimal.
TwoInOne UC-Edition - Accounting & Billing and Call Analytics
With the UC Edition you have the TwoInOne -solution and are able to calculate costs as well as analyze call data. With the UC Edition you will have the analysis for single connections as well as for hunt groups, in nicely put graphical representations.
Certification Status
This product is listed due to a customer testimonial. No tests have been conducted by innovaphone.
Testing of this product has been finalized May , 2013.
Testing was done using the product versions mentioned below. Feature descriptions above may be part of later product versions.
Category
Category:3rdParty Billing System / Call Management
Functions
- Call Billing
- Call Management
- PIN code solution for private calls
- Call Analytics
Version
- innovaphone PBX v9 HF 23:
AlwinPro/Anna4 Release 8.1 or later
- innovaphone PBX v11:
AlwinPro/Anna4 Release 8.4.01 Hf4 or later
Vendor
Description
AlwinPro UC-Edition - Billing & Accounting
- Collection of data from the telephone systems
- Import function for digital invoices (mobile communication and landlines)
- All ICT costs taken into account (write-offs,fixed costs, maintenance costs etc.)
- Source-based allocation of ICT costs (e.g. LDAP connection, XIE connection)
- Allocation of various cost types: business, private, project, mobile phone costs
- Freely configurable reports
- Pin code solution for private calls
- Individual report display via:
- WebServer
- Printer
- Export possibilities (e.g. SAP, Navision)
- Various export formats (e.g. CSV, SEPA etc.)
- Relieve the IT department's workload through automatization
- Scheduling series
- Creation and sending of reports
- Data backup and deletion
Anna4 UC-Edition - Call Analytics
- Collection of data from the telephone systems
- Analysis of telephone performance
- Lost/Busy calls
- Duration until call is answered
- Customer contact analysis
- Call statistics
- Trunk line utilization
- Analysis of internal calls
- Calls to an employee group
- Cost statistics
- Comparison of network carriers
- Reporting via Web
- Data export
Competitive Analysis
AlwinPro UC-Edition
AlwinPro collects all ICT costs and accurately assigns them to employees, departments and locations. Fixed costs, amortization costs and even work time costs can be collected, if desired. Additionally, business calls can be separated from private calls, whereby data privacy regulations are complied with, without infringing on anyone's privacy. With the AlwinPro module "XML Services" it is possible to initiate private calls by using PINs.
Anna4 UC-Edition
Evaluation of Telephone Performance Anna4 shows you when your customers call, how often it rings without anyone answering and how often your employee’s line is busy. This way you can plan customer satisfaction before the first ring of the phone.
Summary
This solution has been tested by the vendor.
Download Summary Anna4 UC-Edition DE
Pricing
The license price depends on the amount of extensions that are involved. Please contact aurenz for a specific price offer.
Contact
aurenz GmbH | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Hans-Boeckler-Str. 29 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
73230, Kirchheim unter Teck | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Tel: | +49 7021 73888 0 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Fax: | +49 7021 73888 30 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Mail: | info@aurenz.de |