Howto:SAMwin.innovaphone SIP Operator and SAMwin.CBC Enterprise Edition Feature Comparison: Difference between revisions
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m (New page: ==Applies To== This information applies to following products of Telecommunication Software GmbH: *SAMwin.innovaphone SIP operator *SAMwin.CBC Standard Edition *SAMwin.CBC Enterprise Edit...) |
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Revision as of 11:59, 29 October 2008
Applies To
This information applies to following products of Telecommunication Software GmbH:
- SAMwin.innovaphone SIP operator
- SAMwin.CBC Standard Edition
- SAMwin.CBC Enterprise Edition
More Information
The SAMwin.innovaphone SIP operator software placed on innovaphone pricelist is widely equivalent to SAMwin.CBC Standard Edition, but limited to use with innovaphone PBX.
| SAMwin.innovaphone SIP operator | SAMwin.CBC Standard Edition | SAMwin.CBC Enterprise Edition | |
|---|---|---|---|
| Public system wide parking queue customizable | X | ||
| Different greeting texts for different trunks / members | X | ||
| Malicious call recording | X | ||
| Automatic mail to the supervisor in case of a recorded call | X | ||
| Automatic voice greeting with prerecorded announcements for each operator | X | ||
| Automatic voice greeting depending on time of day, caller id, trunk, called number, operator, etc. | X | ||
| Braille support (for visually impaired) | X | ||
| Multi-user, multi-site and multi-PBX support | X | ||
| Directory view restricted by the location of the console | X | ||
| Integration of telephone book CD APIs with reverse lookup function (e.g. SwisscomDirectory, KlickTel, etc.) | X | ||
| Unlimited number of queues and skill sets | X | X | |
| Arbitrary assignment of queues and console operators (n:n) | X | ||
| Operator is able to check in a queue on the fly (depending on his rights) for covering call peaks | X | ||
| Individual pre-recorded announcements for each queue and each call status (busy, no answer) | X | X | |
| Queue arbitration can be configured by time of day, day of week and national holidays | X | ||
| Queue arbitration can be configured by caller id (number or name) | X | ||
| Queue arbitration can be configured by called number (dialed through) | X | ||
| Full support of decentralized installation in a multi-site environment | X | ||
| Automatic overflow from one queue to another queue or extension by waiting time or number of callers | X | ||
| Customizable call distribution | X | ||
| Call transfer to queue | X | ||
| One-Click GSM send text function (SMS) with default ext, contains recipient address, caller name and number, timestamp, etc. for urgent notification | X | ||
| Web interface for end user directory lookup and dial functions (Optional) | X | ||
| Presence Management: User status can be set via the Web interface client (SAMwin Web directory) | X | ||
| Push message to telephone display | X | ||
| Interface to 3rdparty presence management systems | X | ||
| SIP Cluster Functionality | X | ||
| Microsoft OCS ® Integration | X |