Howto:Snapware - Telesnap - 3rd Party Product: Difference between revisions
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==Product name== | ==Product name== | ||
Snapware | [http://www.telesnap.de/cps/rde/xchg/SID-3D8CCB6A-3CC3368C/t02/hs.xsl/83.htm Snapware] | ||
==Category== | ==Category== | ||
CTI and UMS applications | {{Category:RecProd CTI and UMS applications}} | ||
[[Category:RecProd|{{PAGENAME}}]] | |||
[[Category:RecProd CTI and UMS applications|{{PAGENAME}}]] | |||
==Functions== | ==Functions== | ||
CTI & Personal Productivity Tool and integrated Presence Management | CTI & Personal Productivity Tool and integrated Presence Management | ||
==Vendor== | ==Vendor== | ||
Telesnap AG | [http://www.telesnap.de/cps/rde/xchg/SID-3D8CCB6A-3CC3368C/t02/hs.xsl/11.htm Telesnap AG] | ||
==Detailed informations== | ==Detailed informations== | ||
Telephone functionalities: Start outgoing calls, accept incoming calls, start consultation calls, transfer phone calls, alternate between two active connections, callback on busy | |||
Second incoming call | Second incoming call | ||
Continuous phone call journal | |||
Caller identification | Caller identification | ||
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Snapware on the Web | Snapware on the Web | ||
Integrated online | Integrated online phone directory based on LDAP | ||
Integration in MS Outlook, Lotus Notes, SAP R/3, Novell Groupwise, Navision, LDAP directories, ODBC capable databases | Integration in MS Outlook, Lotus Notes, SAP R/3, Novell Groupwise, Navision, LDAP directories, ODBC capable databases | ||
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[[Category:Compat|{{PAGENAME}}]] | [[Category:Compat|{{PAGENAME}}]] | ||
Revision as of 16:37, 15 June 2010
Product name
Category
Category:RecProd CTI and UMS applications
Functions
CTI & Personal Productivity Tool and integrated Presence Management
Vendor
Detailed informations
Telephone functionalities: Start outgoing calls, accept incoming calls, start consultation calls, transfer phone calls, alternate between two active connections, callback on busy
Second incoming call
Continuous phone call journal
Caller identification
Scheduling functions for phone calls
Telephone message
Short cut keys
Partner-/collaboration functionality with status view (free, busy, incoming call internal/external)and Drag&Drop functionality to start cals or pick up calls through Snapware’s partner bar
Presence Management with call forwarding profiles
Snapware on the Web
Integrated online phone directory based on LDAP
Integration in MS Outlook, Lotus Notes, SAP R/3, Novell Groupwise, Navision, LDAP directories, ODBC capable databases
Central administration and user configuration
Multi Node Connectivity: Snapware supports various PBX landscapes parallel
Competitive Analysis
Snapware is a High End CTI and Presence Management solution to enhance and control personal 'presence' and availability and to facilitate access to applications and databases - regardless which platform and hardware is used. The result is slim business processes without gaps or media fractures and an improved customer orientation.
MultiNode Connectivity: Support of cross system features without additional PBX interfacing due to connecting heterogeneous phone systems with migration towards VoIP
Parallel integration into different applications
Integrated Presence Management for an optimized accessibility, mobility and improved customer service
Extensive team collaboration for office and contact center environments
Support of terminalserver environments: Citrix Metaframe, Windows Terminalserver
Investment protection due to the complete integration into the existing infrastructure