Howto:Talkbase - FROX AG - 3rd Party Product: Difference between revisions
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Revision as of 13:15, 6 June 2017
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FIXME: Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider. |
Product Name
talkbase Product Site
Certification Status
<internal>
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) bitte Nachricht an ptr!
Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
</internal>
Category
Alert System and IoT Workflow Management
Functions
Short summary of the most important features:
Data search
- Search Engine
- Phonetic search
Directories
- Add, edit and delete directory entries
- Synchronization of data with Active Directory
- Notes
- Configurable column arrangement
- Flexible directory columns
- Tags (Keywords)
- Talkbase absences
- Calendar information from MS Exchange
- Support for multiple directories
- Configurable colors and icons
- Favorites
Call Handling
- Automated call distribution
- Parallel ringing
- Automatic caller identification
- Consult calls
- Blind transfers
- Direct dialing
- Call picking from queue
- Hold calls
- Mute
- Toggle between caller and callee
- Recall support on no answer
- Time-based forwarding of calls in the queue
- Beep when a new call is in the queue
- Reject call
- Longest idle time
- Park calls
Status Information
- Status display of logged-in operators
- Status display of all main numbers
Options
- Notifications and music while queued
- Music on hold
- Pause function for operators
- Active Directory based user management
- Multilingual (English and German)
- Automatic login (remember me function)
- WebRTC
- Personal logbook
- Centralized call journal
- Customizable key shortcuts for all functions
- Management of opening hours and forwardings
- E-mail templates for notifications
- Single Sign On (SSO) with Active Directory
- Alarming
- Temporarily redirect main number
- Modify call forwarding settings of users
- Change operator group in rush hour
- Caller history
Version
Tested with talkbase Version 1.76 and Innovaphone Virtual Appliance V12r2 final (build 12514900)
Vendor
Description
Talkbase is a client- server structured attendant console. Our solutions is for operator via web reachable, so no plugins or installation are required on the clients. For the communication between the endpoints WebRTC is used and for the registration at pbx the standard VoIP protocol SIP. The server software will be installed on windows server 2008 R2 or later.
With
Competitive Analysis
Summary
innovaphone Vendor Testreport
- or -
This solution proved to meet the expectations in the following customer projects:
- or -
This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
Howto:Hardcopy-of-Vendor-Testreport-and-Result
Pricing
coming soon
Contact
| Michael Rohr | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| FROX AG | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Feldbachstrasse 80 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| CH - 8634, Hombrechtikon | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Tel: | +41 55 254 12 44 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mail: | michael.rohr@frox.ch | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||