Howto:Ilink TeamCall for Salesforce.com – ilink Kommunikationssysteme GmbH – test report
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Summary
ilink TeamCall for Salesforce.com is supported for innovaphone IPVA telephony systems with innovaphone station devices. CTI connection between ilink service and IPVA is established through innovaphone Tapi Service Provider (TSP).
Certification Status=
The tests for this product have been completed in April 2019.
Software/product versions tested
ilink:
- TeamCall Salesforce.com v5.1.15
- TeamCall Server v3.8.1.0
- CA Innovaphone v2.0.0.31
- LinkTSP v2.0.0.23
Innovaphone:
- IPVA v12r2 (12.5340)
- Tapi/TSP v8.0.176
Test setup/configuration
See basic deployment setup sketch below. All tests have been performed by ilink Professional Services team in ilink QA lab, using on-premises services. Innovaphone IPVA switch with
- provider-based SIP trunk connection to PSTN
- 3 innovaphone station devices, types: 112, 222, 232
- Innovaphone Tapi Service Provider (TSP)
- ilink OpenCTI service, running in a WildFly application server
- ilink TeamCall Server with CA-Innovaphone and LinkTSP
- Salesforce.com test accounts (3)
Test results
// ilink Quality Assurance /
Acceptance Test Suite for: TeamCall for Salesforce.com v5.1.15 - 1.48 /
Salesforce.com modes: Lightning, Classic / Innovaphone IPVA v12r2 / April 2019 //
Tested feature | Section | Test result |
---|---|---|
MakeCall | internal calls - GUI | passed |
AnswerCall | internal calls - GUI | passed |
ClearConnection | internal calls - GUI | passed |
ClearConnection - Ringing | internal calls - GUI | passed |
HoldCall | internal calls - GUI | passed |
RetrieveCall | internal calls - GUI | passed |
ConsultationCall | internal calls - GUI | passed |
TransferCall | internal calls - GUI | passed |
TransferCall on alerting | internal calls - GUI | passed |
ConferenceCall | internal calls - GUI | passed |
MakeCall | external calls - GUI | passed |
AnswerCall | external calls - GUI | passed |
ClearConnection | external calls - GUI | passed |
ClearConnection - Ringing | external calls - GUI | passed |
HoldCall | external calls - GUI | passed |
RetrieveCall | external calls - GUI | passed |
ConsultationCall | external calls - GUI | passed |
TransferCall | external calls - GUI | passed |
TransferCall on alerting | external calls - GUI | passed |
ConferenceCall | external calls - GUI | passed |
Latest call | features | passed |
Wrap-up incomplete | features | passed |
My calls today | features | passed |