Howto:MidaIVR - Mida Solutions - 3rd Party Product
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Product Name
MidaIVR, product page
Certification Status
Category
Category:RecProd Call Center Applications
Functions
MidaIVR is an open and flexible platform for Voice and IVR (Interactive Voice Responder) applications development in VOIP (H323 , SIP) networks.
The main features provided by the MidaIVR suite are listed below.
- Flexible and configurable IVR generation
- Easy to use WEB interface for IVR customization
- Voice file Replay and DTMF tones management,
- Call Transfer to a different telephone number or hunt group
- Call Conferences, bridging and call forwarding
- Voice messages Recording and Listening
- Working Time and Holidays configuration
- Different Messages and Time Schedule based on service type, i.e in case of offices in different locations
- Custom Voice application implementation
- Market leader TTS and ASR technologies integration, enabling Voice Recognition and Speech Generation capabilities
Version
1.2.3
Vendor
Description
The main features provided by the MidaIVR suite are listed below.
- Voice messages Recording and Listening
- Voice file Replay and DTMF tones management,
- Easy to use WEB interface for voice messages personalization
- Call Transfer to a different telephone number or hunt group
- Call Conferences, bridging and call forwarding
- Working Time and Holidays configuration: Different Messages and Time schedule may be configured based on service type, i.e in case of offices in different locations
- Custom voice application implementation, using market leader TTS and ASR technologies integration
Competitive Analysis
MidaIVR provides unique features when compared to similar products:
- Easy and aggressive pricing licensing model, based on number of Voice Channels required
- Very easy to use WEB User Interface: with SmartIVR your customer is totally independent and he may create and maintain its IVR without specific skills
- Mida experience to create any custom IVR the customer needs: with the AdvancedIVR option, Mida will implement, install and put in service any specific solution according to your customer requirements
- Text To Speech technology integration
- Localization and multilanguage support
Remarks
Howto:MidaIVR - Mida Solutions - Testreport
Pricing
Contact
| Marco Cortese | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mida Solutions | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| via Vigonovese, 115 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 35127, Padova | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Tel: | +39 049 762 9752 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Fax: | +39 049 870 8721 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mail: | marco.cortese@midasolutions.com | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||