Howto:CAESAR Unified Communication - CASERISGmbH - 3rd Party Product
Product Name
Certification Status
This product is listed due to a customer testimonial. No tests have been conducted by innovaphone.
Category
Functions
Short summary of the most important features:
- multimedia routing
- ACD
- inbound
- outbound
- automatic speech recognition
Product Version
- CAESAR 2017
- CAESAR 2015
- CAESAR 2013
Innovaphone Version
- innovaphone IP 400; all revision states
- innovaphone IP 3000; ; all revision states
Vendor
CASERIS GMBH Am Birkenfeld 1-3 52222 Stolberg Germany phone: +49 2402 7654 321 mail: info@caseris.de
Description
With CAESAR Contact Center, your customers always reach a suitable contact, no matter which communication channel they use. Thanks to intelligent routing procedures, the connection of customer databases and call routing documents, customer requirements can be quickly captured and fulfilled.
Your results: Top availability, satisfied customers and high transparency in communication.
Summary
This solution proved to meet the expectations in the following customer projects:
It was implemented by CASERIS GmbH.
Prices on application - please contact Jutta Doeinck, jutta.doeinck@caseris.de, +49 2402 7654 580, for further information.
Contact
| Jutta Doeinck | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| CASERIS GmbH | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Tel: | +49 (0) 2402 7654 580 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Fax: | +49 (0) 2402 7654 8580 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mail: | jutta.doeinck@caseris.de | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||