Howto:CAESAR Unified Communication - CASERISGmbH - 3rd Party Product
Product Name
Certification Status
This product is listed due to a customer testimonial. No tests have been conducted by innovaphone.
Category
Functions
CAESAR Contact Center Short summary of the most important features:
- multimedia routing: phone calls, e-mails, sms, fax, textchat, video- and audio chat via WebRTC
- ACD
- professional request management
- inbound
- outbound
- automatic speech recognition
- recording
- high usability
- attendant solution
- reports and statistics
- skype for business integration
Product Version
- CAESAR 2017
- CAESAR 2015
- CAESAR 2013
Innovaphone Version
- innovaphone IP 400; all revision states
- innovaphone IP 3000; all revision states
Vendor
CASERIS GMBH Am Birkenfeld 1-3 52222 Stolberg Germany phone: +49 2402 7654 321 mail: info@caseris.de
Description
With CAESAR Contact Center, your customers always reach a suitable contact, no matter which communication channel they use. Thanks to intelligent routing procedures, the connection of customer databases and call routing documents, customer requirements can be quickly captured and fulfilled.
Your results: Top availability, satisfied customers and high transparency in communication.
The CASERIS contact center solution can be deeply integrated in the groupware sourrounding (Microsoft exchange, IBM Notes, Novell GroupWise).
It is a one-stop-solution Contact Center, including functions like routing functionality, statistics, userclient, supervisor-backend, attendand-client, mobile-client, deployment planning, office-manager, campagne planning and many others.
Summary
More than 3,800 customers rely on our products. It is used in branches like:
- insurance
- finance
This solution proved to meet the expectations in the following customer projects:
It was implemented by CASERIS GmbH.
- Prices on application - please contact Jutta Doeinck, jutta.doeinck@caseris.de, +49 2402 7654 580, for further information.
Contact
| Jutta Doeinck | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| CASERIS GmbH | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Tel: | +49 (0) 2402 7654 580 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Fax: | +49 (0) 2402 7654 8580 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mail: | jutta.doeinck@caseris.de | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||