Howto:Snapware - Telesnap - 3rd Party Product
Product name
Category
This category lists previously tested 3rd party products.
Information about those products may be outdated.
Use of those products in combination with innovaphone is on your responsability.
We always recommend to do tests in your own laboratories with current versions before live operation.
Please note that innovaphone itself does not provide any technical support for products and applications described here. This is exclusively provided by the third-party manufacturers themselves, who can be reached via the contact details mentioned in the articles.
Functions
CTI & Personal Productivity Tool and integrated Presence Management
Vendor
Detailed informations
Telephone functionalities: Start outgoing calls, accept incoming calls, start consultation calls, transfer phone calls, alternate between two active connections, callback on busy
Second incoming call
Continuous phone call journal
Caller identification
Scheduling functions for phone calls
Telephone message
Short cut keys
Partner-/collaboration functionality with status view (free, busy, incoming call internal/external)and Drag&Drop functionality to start calls or pick up calls through Snapware’s partner bar
Presence Management with call forwarding profiles
Snapware on the Web
Integrated online phone directory based on LDAP
Integration in MS Outlook, Lotus Notes, SAP R/3, Novell Groupwise, Navision, LDAP directories, ODBC capable databases
Central administration and user configuration
Multi Node Connectivity: Snapware supports various PBX landscapes parallel
Competitive Analysis
Snapware is a High End CTI and Presence Management solution to enhance and control personal 'presence' and availability and to facilitate access to applications and databases - regardless which platform and hardware is used. The result is slim business processes without gaps or media fractures and an improved customer orientation.
MultiNode Connectivity: Support of cross system features without additional PBX interfacing due to connecting heterogeneous phone systems with migration towards VoIP
Parallel integration into different applications
Integrated Presence Management for an optimized accessibility, mobility and improved customer service
Extensive team collaboration for office and contact center environments
Support of terminalserver environments: Citrix Metaframe, Windows Terminalserver
Investment protection due to the complete integration into the existing infrastructure
Contact
For more information, please contact the vendor directly.