Howto:AlwinPro/Anna4 - Aurenz - 3rd Party Product
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FIXME: Working in progress |
Product name
AlwinPro - Accounting & Billing
With AlwinPro, all costs that are incurred in your ICT environment are processed transparently, according to data privacy protection regulations and source-based. From the purchase costs, through current connection costs, maintenance costs and fixed costs, all the way to cost objectives and cost centers – organized regionally by locations and departments, on request.
Anna4 - Analysis Software
The First Impression Counts - Even More So When No One Answers! Up to 30% of all calls are not answered in a company, because the line is busy – or because no one answers it. That costs you customers, and thereby costs you money. Not to mention the blow to your image. The question in when most customers call, how long they have to wait and how to plan peak time capacities.
With the Analysis Software Anna4, Aurenz has developed a powerful tool that helps you mass-produce customer satisfaction. The continual and long-term analysis of answered, lost and busy calls results in an informative overview of the entire company's telephone performance, as well as that of individual departments. Anna4 supports you in significantly increasing your service quality on the telephone, without superfluous administrative effort. Anna4 helps sensitize team leaders and employees to service-oriented behaviour. This is all done, as with all Aurenz software solutions, in compliance with all legal data privacy protection specifications.
Certification Status
This product is listed due to a customer testimonial. No tests have been conducted by innovaphone.
Testing of this product has been finalized May , 2013.
Category
Category:3rdParty Billing System / Call Management
Functions
- Call Billing
- Call Management
- Pin code solution for private calls
Version
- AlwinPro/Anna4 Release 8.1
- innovaphone PBX v9 HF 23
Vendor
Description
Competitive Analysis
Summary
This solution has been tested by the vendor.
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
Pricing
Contact
| aurenz GmbH | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Hans-Boeckler-Str. 29 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 73230, Kirchheim unter Teck | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Tel: | +49 7021 73888 0 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Fax: | +49 7021 73888 30 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mail: | info@aurenz.de | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||