Howto:Byon vACD - byon GmbH - Partner App: Difference between revisions

From innovaphone wiki
Jump to navigation Jump to search
(New page: <!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link --> |200px|right ==Product Name== <!-- Mandatory to...)
 
 
(102 intermediate revisions by 6 users not shown)
Line 1: Line 1:
<!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link -->
<!-- replace CompanyLogo by real logo-name. Do not change size & alignment. Upload image by pressing red link -->
[[Image:CompanyLogo.png||200px|right]]
[[Image:byon-logo.png||200px|right]]


==Product Name==
==Product Name==
<!-- Mandatory topic. -->
<!-- Mandatory topic. -->
<!-- replace CompanyName & ProductName by real names and add URL to productpage -->
<!-- replace CompanyName & ProductName by real names and add URL to productpage -->
CompanyName [https://www.linktoproductpage.com ProductName]
byon GmbH [https://www.byon.de/apps-vacd byon vACD]


==Certification Status==
==Certification Status==
<!-- do not remove comment. Will be done by innovaphone upon document check -->
<!-- do not remove comment. Will be done by innovaphone upon document check -->
<!-- {{Template:Compat_Status_"referral_prod."|certificate=_-_serinus_-_3rd_Party_Product_product_cert.pdf}} -->
{{Template:Compat_Status_referral_app_new}}
<!-- Testing of this product has been finalized 29th February, 2020. -->
 
Documentation of this product has been finalized October 12th, 2021.


==Category==
==Category==
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check -->
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check -->
<!--
[[Category:Partner_Apps|{{PAGENAME}}]]
{{Category:3rdParty Alarm Server}}
{{Category:3rdParty Contact Center Applications}}
[[Category:Referral Product|{{PAGENAME}}]]
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]
[[Category:3rdParty Alarm Server|{{PAGENAME}}]]
-->


==Vendor==
==Vendor==
Line 24: Line 23:
<!-- Give some introducting words about the vendor itself -->
<!-- Give some introducting words about the vendor itself -->
<!-- Place optional company logo. Don't change logo size. -->
<!-- Place optional company logo. Don't change logo size. -->
[[Image:CompanyLogo.png|150px]]  
[[Image:byon-logo.png|150px]]
 
[https://www.byon.de/unternehmen/ueber-byon Byon - About us]


==Description==
==Description==
<!-- Mandatory topic. -->
<!-- Mandatory topic. -->
<!-- Give description about the product, benefits, other information to mention to understand main product purpose -->
<!-- Give description about the application, benefits, other information to mention to understand main product purpose -->
<!-- place optional product logo or functional overwiew. -->
<!-- place optional product logo or functional overwiew. -->
 
<!-- Some formattings WikiMedia supports:
==Title2==
===Title3===
'''xxx''' fat text
* - list item
-->
 
<!-- [[Image:ProductLogo.png]] -->
 
<!-- some text -->
 
 
<!-- '''Benefits at a glance:'''-->


The '''byon vACD app for innovaphone myApps''' gives users access to byon vACD from the innovaphone myApps interface.<br>
As a result, users are able to manage and view the key functions of the vACD agent view.<br>
Integration ensures a better user experience and there is no need for any potential switch into a separate program or browser.


<!--
For details refer to [https://www.byon.de/apps-vacd Byon vACD].
* Bullet-point
* Bullet-point
* Bullet-point
-->


==Functions==
==Functions==
<!-- Mandatory topic. -->
<!-- Give functional description about the application. Use formattings if needed -->


<!-- Mandatory topic. -->
With the clever routing functions of byon vACD, the extension can be individually routed for each employee – <br>
working from home or to a smartphone while out and about.<br>
byon vACD has a wide range of convenient functions for professional call and customer centre operation.<br>


<!-- Give functional description about the product. Use formattings if needed -->
* Detailed statistics
* Dynamic queue
* VIP routing
* CallRecording
* Quality check surveys
* Multi-client capability
* Overflow functions
* Visual IVR generator
* CTI client
* Statistics for inbound and outbound
* Free Seating
* Outbound dialer with campaign control
* Agent enablement


==innovaphone CTI ready==
=== Provided APIs ===
<!-- Mandatory topic. -->
none
<!--
<!-- e.g. some of these https://sdk.innovaphone.com/13r2/doc/reference.htm#APIs -->
* Initiate outgoing call (automatic call with no manual intervention, update of called party, correct call direction in call list) yes/no
* Answer incoming call yes/no
* Hold/Retrieve yes/no
* Transfer yes/no
-->


==innovaphone Reverse Proxy ready==
==Licensing==
<!-- Mandatory topic. -->
<!-- Mandatory topic. -->  
<!--
<!-- Give information about costs and licensing model. Use formattings if needed -->
* STUN yes/no (RFC?)
In order to access the full scope of the functions of byon vACD, fee-based licences must be obtained directly from byon GmbH. <br>
* TURN yes/no (RFC?)
You are welcome to get in touch with us for a consultation and trial installation. <br>
* ICE yes/no (RFC?)
Flexible pricing: with the flexible port price model, customers only pay for what they actually use. <br>
* SIP/TCP yes/no
A workplace license, which is individually equipped with multiple options and can be upgraded, is set up for each user.
* SIP/TLS yes/no
-->


==innovaphone WebRTC ready==
==Versions==
<!-- Mandatory topic. -->
<!--
* Codec G.711 yes/no
* Codec OPUS yes/no
* DTLS encryption yes/no (RFC?)
-->
 
==Supported Codecs==
<!-- Mandatory topic. --><!--
* G.722 yes/no
* G.711 A-law yes/no
* G.711 y-law yes/no
* G.723.1 (53) yes/no
* G.729A yes/no
* Opus yes/no (RFC, WB, NB?)
-->
 
==DTMF Support==
<!-- Mandatory topic. -->
<!--
* SIP INFO (RFC?)
* RTP DTMF (RFC?)
-->
 
==Supports RFC3261 Digest Authentication Scheme (Section 22.4)==
<!-- Mandatory topic. -->
<!--
* Supports RFC3261 Digest Authentication Scheme (Section 22.4) yes/no
-->
 
==Support LDAP Phonebook==
<!-- Mandatory topic. -->
<!--
* Support LDAP Phonebook yes/no
-->
 
==Version==
<!-- Mandatory topic. -->
<!-- Mandatory topic. -->
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all -->
===Compatible innovaphone firmware versions===
<!-- List compatible major innovaphone firmware versions. Several listings or "and above" may be valid -->
* innovaphone V13r1; V13r2
===Application versions used for interop testing===
<!-- Give used versions for testing of both innovaphone and 3rd-pty product -->
<!-- Give used versions for testing of both innovaphone and 3rd-pty product -->
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all -->
<!-- replace 3rd-Pty-Application by real name -->
 
* byon vACD 3.8.2 or higher
Product versions used for interop testing:
<!-- adjust used innovaphone FW -->
<!-- replace 3rd-Pty-Product by real name -->
* innovaphone V13r1sr41; V13r2 or higher
* 3rd-Pty-Product Version
<!-- adjust used innovaphone FW, if applied add further applications (e.g. TAPI & Versions) -->
* innovaphone V12r2sr24


==Configuration==
==Configuration==
<!-- Mandatory topic. -->
<!-- Mandatory topic. -->  
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty product -->
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty application -->
<!-- If not present, no certificate will be given at all -->
<!-- If not present, no certificate will be given at all -->
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself -->
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document.  
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer -->
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer -->
==Summary==
The byon vACD app can be started immediately following installation, but initial contact with byon is required for use of this app. <br>
<!-- Optional topic. -->
Your PBX domain (system name) will be released for access here.<br>
<!-- Anything to mention which does not fit to above topics. To be deleted if not needed -->  
An SSO function is also possible as soon as you import the extensions (user objects from your PBX) into byon vACD – <br>
https SOAP access to your PBX is required for this – our numerous ICE technicians will be happy to provide you with setup support.
 
To use the byon vACD App, you need to install it in innovaphone myApps from the PBX Manager.
<br>[[Image:Acd pbx manager1.png]]
<br>
<br>Select the byon vACD App in the PBX Manager to install it. Set the name and the right SIP to add it in your PBX.
<br>
<br>[[Image:Acd pbx manager2.png]]
<br>
<br>Now it should look like this:
<br>
<br>[[Image:Acd pbx manager3.png]]
=== Used APIs ===
none


==Contact==
==Contact==
<!-- Mandatory topic. -->
<!-- Mandatory topic. -->  
<!-- Give contact details for potential interests. You may give personal or general contact data. -->
<!-- Give contact details for potential interests. You may give personal or general contact data. -->


{|
For any questions please refer to [https://www.byon.de/apps-vacd our contact page]
| CompanyName
|-
| ContactName
|-
| Street
|-
| ZIP City
|-
| Tel:
|-
| Mobile:
|-
| Mail: [mailto:contactname@companyname contactname@companyname]
|}

Latest revision as of 09:03, 9 May 2023

Byon-logo.png

Product Name

byon GmbH byon vACD

Certification Status

Referralprod.PNGThis is an innovaphone myApps Partner App. No tests have been conducted by innovaphone.

Documentation of this product has been finalized October 12th, 2021.

Category

Inbound-/Outbound Contact Center Applications, incl. Automated Call Distribution and IVR

Vendor

Byon-logo.png

Byon - About us

Description

The byon vACD app for innovaphone myApps gives users access to byon vACD from the innovaphone myApps interface.
As a result, users are able to manage and view the key functions of the vACD agent view.
Integration ensures a better user experience and there is no need for any potential switch into a separate program or browser.

For details refer to Byon vACD.

Functions

With the clever routing functions of byon vACD, the extension can be individually routed for each employee –
working from home or to a smartphone while out and about.
byon vACD has a wide range of convenient functions for professional call and customer centre operation.

  • Detailed statistics
  • Dynamic queue
  • VIP routing
  • CallRecording
  • Quality check surveys
  • Multi-client capability
  • Overflow functions
  • Visual IVR generator
  • CTI client
  • Statistics for inbound and outbound
  • Free Seating
  • Outbound dialer with campaign control
  • Agent enablement

Provided APIs

none

Licensing

In order to access the full scope of the functions of byon vACD, fee-based licences must be obtained directly from byon GmbH.
You are welcome to get in touch with us for a consultation and trial installation.
Flexible pricing: with the flexible port price model, customers only pay for what they actually use.
A workplace license, which is individually equipped with multiple options and can be upgraded, is set up for each user.

Versions

Compatible innovaphone firmware versions

  • innovaphone V13r1; V13r2

Application versions used for interop testing

  • byon vACD 3.8.2 or higher
  • innovaphone V13r1sr41; V13r2 or higher

Configuration

The byon vACD app can be started immediately following installation, but initial contact with byon is required for use of this app.
Your PBX domain (system name) will be released for access here.
An SSO function is also possible as soon as you import the extensions (user objects from your PBX) into byon vACD –
https SOAP access to your PBX is required for this – our numerous ICE technicians will be happy to provide you with setup support.

To use the byon vACD App, you need to install it in innovaphone myApps from the PBX Manager.
Acd pbx manager1.png

Select the byon vACD App in the PBX Manager to install it. Set the name and the right SIP to add it in your PBX.

Acd pbx manager2.png

Now it should look like this:

Acd pbx manager3.png

Used APIs

none

Contact

For any questions please refer to our contact page

Retrieved from "https://wiki.innovaphone.com/index.php?title=Howto:Byon_vACD_-_byon_GmbH_-_Partner_App&oldid=67449"