Howto:Byon vACD - byon GmbH - Partner App: Difference between revisions

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==Category==
==Category==
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check -->
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check -->
{{Category:3rdParty_App_Development}}
[[Category:Partner_Apps|{{PAGENAME}}]]
[[Category:Referral Product|{{PAGENAME}}]]
{{Category:3rdParty Contact Center Applications}}
[[Category:3rdParty_App_Development|{{PAGENAME}}]]
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]]


==Vendor==
==Vendor==
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[[Image:byon-logo.png|150px]]
[[Image:byon-logo.png|150px]]


2006 wurde die byon gmbh mit Sitz in Frankfurt/Main gegründet. Das Unternehmen ist eine eigenständige Gesellschaft der CONSENSE GRUPPE,<br>
[https://www.byon.de/unternehmen/ueber-byon Byon - About us]
die seit über zwanzig Jahren erfolgreich im Bereich der Telekommunikation tätig ist. Zu unseren Kund*innen gehören Unternehmen nahezu jeder Branche und Größe.
 
Wir bieten  als Reseller und Cloud-Anbieter Lösungen in den Bereichen Cloud- und Vor-Ort-Telefonanlagen,<br>
Datenleitungen, IP-Sprachanschlüsse, Callcenter-Technik, virtuelle ACD und Videokonferenzsysteme.
 
Insbesondere die Produkte byon vTK und byon vACD lassen eine schrittweise Migration zu,<br>
so dass die bereits vorhandene Infrastruktur im Unternehmen in zukunftsfähige Konzepte integriert werden kann.
 
Unser Know-how bündeln wir in einem starken Team aus (Software-) Entwicklung, Vertrieb, Consulting, Webdesign, Technik und Kundenservice.
 
Der Telekommunikationsmarkt ist und bleibt stetig in Bewegung. Wir sondieren die Entwicklungen und geben<br>
unseren Kund*innen in der Beratung gerne Gedankenanstösse:
 
Welche Neuerungen – im Hinblick auf die Digitalisierung - setzt Ihr Unternehmen um? Welche Maßnahmen können noch warten? <br>
Für jede Innovation im Unternehmen ist der Zeitpunkt entscheidend.
 
Wir arbeiten mit unseren Kund*innen partnerschaftlich zusammen und entwickeln daraus einen individuellen Fahrplan, der für sie passt.
 
 
<i>byon gmbh, with its headquarters in Frankfurt/Main, was founded in 2006. <br>
The company is an independent member of the CONSENSE GROUP, <br>
which has been operating successfully in the field of telecommunications for more than twenty years. <br>
Our customers include companies of all sizes in almost every industry.
 
As a reseller and Cloud provider, we offer solutions in the fields of Cloud and on-site phone systems, data cables, <br>
IP voice connections, call centre technology, virtual ACD and video conference systems.
 
In particular, the byon vTK and byon vACD products allow for step-by-step migration, meaning that infrastructure <br>
which already exists in the company can be integrated into future-proof concepts.
 
We pool our know-how in a strong team of (software) development, sales, consulting, web design, technology and customer service.
 
The telecommunications market is and remains constantly in motion. <br>
We sound out the developments and are happy to give our customers food for thought in consultations:<br>
What developments – with regard to digitalisation – does your company implement? What measures can wait? <br>
The timing is crucial for every innovation in a company.<br>
We work in partnership with our customers and develop a road map from this which works for them.</i>


==Description==
==Description==
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<!-- Give description about the application, benefits, other information to mention to understand main product purpose -->
<!-- Give description about the application, benefits, other information to mention to understand main product purpose -->
<!-- place optional product logo or functional overwiew. -->
<!-- place optional product logo or functional overwiew. -->
Mit den cleveren Routingfunktionen der byon vACD kann für jeden Mitarbeiter die Nebenstelle individuell geroutet werden – <br>
ins Home-Office oder unterwegs auf das Smartphone.<br>Die byon vACD verfügt über umfangreiche komfortable Funktionen für den professionellen Call- und Kundencenter Betrieb.<br>
* Ausführliche Statistiken
* Dynamische Warteschleife
* VIP Routing
* CallRecording
* Quality-Check-Befragungen
* Mandantenfähigkeit
* Überlauffunktionen
* Visueller IVR-Generator
* CTI-Client
* Statistiken für In- und Outbound
* Free Seating
* Outbound-Dialer mit Kampagnensteuerung
* Agentenbefähigung


The '''byon vACD app for innovaphone myApps''' gives users access to byon vACD from the innovaphone myApps interface.<br>
As a result, users are able to manage and view the key functions of the vACD agent view.<br>
Integration ensures a better user experience and there is no need for any potential switch into a separate program or browser.
For details refer to [https://www.byon.de/apps-vacd Byon vACD].


<i>With the clever routing functions of byon vACD, the extension can be individually routed for each employee – <br>
==Functions==
<!-- Mandatory topic. -->  
<!-- Give functional description about the application. Use formattings if needed -->
 
With the clever routing functions of byon vACD, the extension can be individually routed for each employee – <br>
working from home or to a smartphone while out and about.<br>
working from home or to a smartphone while out and about.<br>
byon vACD has a wide range of convenient functions for professional call and customer centre operation.<br></i>
byon vACD has a wide range of convenient functions for professional call and customer centre operation.<br>


<i>
* Detailed statistics
* Detailed statistics
* Dynamic queue
* Dynamic queue
Line 103: Line 58:
* Free Seating
* Free Seating
* Outbound dialer with campaign control
* Outbound dialer with campaign control
* Agent enablement </i>
* Agent enablement


==Functions==
=== Provided APIs ===
<!-- Mandatory topic. -->
<!-- Give functional description about the application. Use formattings if needed -->
Die '''byon vACD App für innovaphone myApps''' ermöglicht den Nutzern den Zugriff auf die byon vACD aus der innovaphone myApps Oberfläche heraus.<br>Dadurch haben Nutzer die Möglichkeit, die wichtigsten Funktionen der Agentenansicht der vACD zu verwalten und einsehen zu können.<br>Die Integration sorgt für ein bessere Nutzererfahrung und eventuelle Wechsel in ein separates Programm oder Browser entfallen.
 
 
<i>The '''byon vACD app for innovaphone myApps''' gives users access to byon vACD from the innovaphone myApps interface.<br>
As a result, users are able to manage and view the key functions of the vACD agent view.<br>
Integration ensures a better user experience and there is no need for any potential switch into a separate program or browser.<br>
</i>
 
== Used APIs ==
none
none
<!-- e.g. some of these https://sdk.innovaphone.com/13r2/doc/reference.htm#APIs -->


==Licensing==
==Licensing==
<!-- Mandatory topic. -->  
<!-- Mandatory topic. -->  
<!-- Give information about costs and licensing model. Use formattings if needed -->
<!-- Give information about costs and licensing model. Use formattings if needed -->
 
In order to access the full scope of the functions of byon vACD, fee-based licences must be obtained directly from byon GmbH. <br>
Um in den vollen Funktionsumfang der byon vACD App zu kommen sind kostenpflichtige Lizenzen direkt bei der byon GmbH zu erwerben.<br>
Für eine Beratung sowie Teststellung nehmen Sie gerne mit uns Kontakt auf.<br>
Flexibles Preismodell: Mit dem attraktiven Portpreismodell zahlen Kund*innen nur für das, was sie tatsächlich nutzen. <br>
Für jeden Nutzer wird eine Arbeitsplatzlizenz eingerichtet, die sich individuell mit mehreren Optionen ausstatten und erweitern lässt.
 
 
<i>In order to access the full scope of the functions of byon vACD, fee-based licences must be obtained directly from byon GmbH. <br>
You are welcome to get in touch with us for a consultation and trial installation. <br>
You are welcome to get in touch with us for a consultation and trial installation. <br>
Flexible pricing: with the flexible port price model, customers only pay for what they actually use. <br>
Flexible pricing: with the flexible port price model, customers only pay for what they actually use. <br>
A workplace license, which is individually equipped with multiple options and can be upgraded, is set up for each user.</i>
A workplace license, which is individually equipped with multiple options and can be upgraded, is set up for each user.


==Version==
==Versions==
<!-- Mandatory topic. -->
<!-- Mandatory topic. -->
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all -->
===Compatible innovaphone firmware versions===
<!-- List compatible major innovaphone firmware versions. Several listings or "and above" may be valid -->
* innovaphone V13r1; V13r2
===Application versions used for interop testing===
<!-- Give used versions for testing of both innovaphone and 3rd-pty product -->
<!-- Give used versions for testing of both innovaphone and 3rd-pty product -->
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all -->
Application versions used for interop testing:
<!-- replace 3rd-Pty-Application by real name -->
<!-- replace 3rd-Pty-Application by real name -->
* byon vACD 3.8.2 oder höher
* byon vACD 3.8.2 or higher
<!-- adjust used innovaphone FW -->
<!-- adjust used innovaphone FW -->
* innovaphone V13r1sr31
* innovaphone V13r1sr41; V13r2 or higher


==Configuration==
==Configuration==
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<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty application -->
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty application -->
<!-- If not present, no certificate will be given at all -->
<!-- If not present, no certificate will be given at all -->
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document. Ideally the document is hosted by the 3rd-party-supplier itself -->
<!-- you may either list the config steps by adding text & pictures, or provide the URL to a PDF-formatted config document.  
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer -->
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer -->
Nach der Installation der byon vACD App kann diese sofort gestartet werden jedoch ist für die Nutzung dieser App zuerst eine Kontaktaufnahme mit byon notwendig. <br>
The byon vACD app can be started immediately following installation, but initial contact with byon is required for use of this app. <br>
Dort wir Ihre PBX Domain (System Name) für den Zugriff freigeschaltet.<br>
Your PBX domain (system name) will be released for access here.<br>
Eine SSO Funktion ist auch möglich sobald Sie die Nebenstellen (User Objekte aus Ihrer PBX) in die byon vACD importieren – <br>
An SSO function is also possible as soon as you import the extensions (user objects from your PBX) into byon vACD – <br>
dafür ist ein https SOAP Zugriff auf Ihre PBX notwendig – gerne unterstützen Sie unsere zahlreichen ICE Techniker bei der Einrichtung.
https SOAP access to your PBX is required for this – our numerous ICE technicians will be happy to provide you with setup support.


To use the byon vACD App, you need to install it in innovaphone myApps from the PBX Manager.
<br>[[Image:Acd pbx manager1.png]]
<br>
<br>Select the byon vACD App in the PBX Manager to install it. Set the name and the right SIP to add it in your PBX.
<br>
<br>[[Image:Acd pbx manager2.png]]
<br>
<br>Now it should look like this:
<br>
<br>[[Image:Acd pbx manager3.png]]
=== Used APIs ===
none


<i>The byon vACD app can be started immediately following installation, but initial contact with byon is required for use of this app. <br>
Your PBX domain (system name) will be released for access here.<br>
An SSO function is also possible as soon as you import the extensions (user objects from your PBX) into byon vACD – <br>
https SOAP access to your PBX is required for this – our numerous ICE technicians will be happy to provide you with setup support.</i>
==Contact==
==Contact==
<!-- Mandatory topic. -->  
<!-- Mandatory topic. -->  
<!-- Give contact details for potential interests. You may give personal or general contact data. -->
<!-- Give contact details for potential interests. You may give personal or general contact data. -->


{|
For any questions please refer to [https://www.byon.de/apps-vacd our contact page]
| byon GmbH
|-
| Solmsstraße 71
|-
| 60486 Frankfurt am Main Deutschland
|-
| Tel:  0049 69 710 486 120
|-
| Mail: [mailto:myapps-support@byon.de myapps-support@byon.de]
|}

Latest revision as of 09:03, 9 May 2023

Byon-logo.png

Product Name

byon GmbH byon vACD

Certification Status

Referralprod.PNGThis is an innovaphone myApps Partner App. No tests have been conducted by innovaphone.

Documentation of this product has been finalized October 12th, 2021.

Category

Inbound-/Outbound Contact Center Applications, incl. Automated Call Distribution and IVR

Vendor

Byon-logo.png

Byon - About us

Description

The byon vACD app for innovaphone myApps gives users access to byon vACD from the innovaphone myApps interface.
As a result, users are able to manage and view the key functions of the vACD agent view.
Integration ensures a better user experience and there is no need for any potential switch into a separate program or browser.

For details refer to Byon vACD.

Functions

With the clever routing functions of byon vACD, the extension can be individually routed for each employee –
working from home or to a smartphone while out and about.
byon vACD has a wide range of convenient functions for professional call and customer centre operation.

  • Detailed statistics
  • Dynamic queue
  • VIP routing
  • CallRecording
  • Quality check surveys
  • Multi-client capability
  • Overflow functions
  • Visual IVR generator
  • CTI client
  • Statistics for inbound and outbound
  • Free Seating
  • Outbound dialer with campaign control
  • Agent enablement

Provided APIs

none

Licensing

In order to access the full scope of the functions of byon vACD, fee-based licences must be obtained directly from byon GmbH.
You are welcome to get in touch with us for a consultation and trial installation.
Flexible pricing: with the flexible port price model, customers only pay for what they actually use.
A workplace license, which is individually equipped with multiple options and can be upgraded, is set up for each user.

Versions

Compatible innovaphone firmware versions

  • innovaphone V13r1; V13r2

Application versions used for interop testing

  • byon vACD 3.8.2 or higher
  • innovaphone V13r1sr41; V13r2 or higher

Configuration

The byon vACD app can be started immediately following installation, but initial contact with byon is required for use of this app.
Your PBX domain (system name) will be released for access here.
An SSO function is also possible as soon as you import the extensions (user objects from your PBX) into byon vACD –
https SOAP access to your PBX is required for this – our numerous ICE technicians will be happy to provide you with setup support.

To use the byon vACD App, you need to install it in innovaphone myApps from the PBX Manager.
Acd pbx manager1.png

Select the byon vACD App in the PBX Manager to install it. Set the name and the right SIP to add it in your PBX.

Acd pbx manager2.png

Now it should look like this:

Acd pbx manager3.png

Used APIs

none

Contact

For any questions please refer to our contact page

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