Howto:Colima CTI Office, ACD Server - Colima - 3rd Party Product: Difference between revisions
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==Product name== | ==Product name== | ||
[http://www.colima.de/de/produkte/acd_server.html colima CTI Office, colima ACD Server] | [http://www.colima.de/de/produkte/acd_server.html colima CTI Office, colima ACD Server] | ||
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Testing of this product has been finalized April 18th, 2005. | Testing of this product has been finalized April 18th, 2005. | ||
{{FIXME|reason="According to information received July 2014, Colima has cancelled support for call center applications"}} | |||
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==Category== | ==Category== | ||
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==Functions== | ==Functions== |
Latest revision as of 08:36, 26 August 2020
Product name
colima CTI Office, colima ACD Server
Certification Status
The tests for this product have been completed and it has been approved as a recommended product (Certification document).
Testing of this product has been finalized April 18th, 2005.
FIXME: "According to information received July 2014, Colima has cancelled support for call center applications" |
Category
Functions
ACD, CTI, VoiceMail, Fax, Integrations-APIs
Version
Version Colima Server 3.20
CAPI Server 5.09
XCAPI 2.1.13.0
Vendor
Description
Colima contact center solutions:
- automated call distribution (ACD)
- computer-telephony-integration (CTI)
- VoiceMail- and Faxserver all in one
- high scalability, easy to use, easy handling and administration over comfortable web frontends
- large scale statistics and realtime reports
- multi-client capable, multi location capable
- full redundancy
- itegration APIs for Lotus Notes, Outlook, SAP, Remedy, Tivoli, KHK aso.
Competitive Analysis
- Easy to use
- High flexibility
- No script editing required: workflow changes on the fly with no failures
- Optimal cost/performance ratio
- Full smart migration support (works with every PBX)
- Industy neutral
Pricing
Starting at 5.000,- €
Contact
Matthias Friedrichs | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Tel: | +49 (341) 870 594 31 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Fax: | +49 (341) 870 594 01 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Mail: | mf@colima.de | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Internet: | http://www.colima.de/ |