Howto:MyApps Cloud - Order Process

Applies To

This information applies to

• myApps Cloud v13

The article describes the order process of a myApps Cloud PBX.

The installation and the use of the "myApps Cloud Service" requires the conclusion of a set of documents between the reseller (or the end-customer, or the reseller on behalf of the end-customer) and innovaphone. There is an online process in place, which will guide you through the process.

Use the following steps, to apply for a myApps Cloud instance:

Step 1:

• Use your already existing credentials to access my.innovaphone.com
  • In case you do not have an account yet, please create a new personal user account.
    Important: Please enter your real name and a valid business e-mail address including a company domain. Fictitious (such as it@..., innovaphone@..., tech@..., etc.) or private email addresses (such as ...@gmail.com, ...@hotmail.com, ...@web.de, etc.) are not permissible and will lead to a rejection of the documents.

• Every personal user account can be associated to various company accounts.
  • In case you want to create a new company please press 'Create new company'.
  • Is the company already existing on my.innovaphone.com, kindly ask a responsible person to invite you to this company (button 'invite person', and enter your email address).

• For every single company, you might now add an independent contract (button 'add contract')
  • If you have been invited to a company and you do not see the button 'add contract', check the 'Authorized persons'-tab and verify your permissions in this company account.

• Select 'myApps Cloud service' and continue the guidance.
  Notice: The 'myApps Cloud service' needs the following documents to be accepted:
  • 'Software rental', which has to be accepted only once,
  • 'Data processing agreement'.

• On the last page, you will be asked 'Which domain can be used to identify the installation?'
  Notice: To create a cloud instance, a unique and meaningful domain name is needed. This domain name is essentially used:
  • as System Name inside your Cloud PBX,
  • to create internal user names (if you are considering to use federation in future, it might be helpful to use the same domain name, you are using already as company email),
  • to identify your cloud instance in the Devices App (perhaps, in a future stage, you may have more than one domain to manage, thus, a meaningful domain name is very helpful).

• As soon as the process is concluded, you will receive a copy of the submitted documents by email.

Step 2:

• Following, innovaphone will check the submitted information. If everything is fine, the myApps Cloud Contract will be accepted by innovaphone.

• The respective cloud instances will be created by innovaphone and by email, you will receive an installation link, generally about 24 hours after registration.

Step 3:

• You should, within a time-frame of 10 days
  • carry out the installation, which will take eventually 5 to 10 minutes (details here), and
  • the Cloud Instance has not be in operations, using iSC.

In case of doubts, please enter in contact with mailto:cloud@innovaphone.com