Howto:MyApps Cloud - Order Process

Applies To

This information applies to

• Order Process for the myApps Cloud v13

The article describes the order process of a myApps Cloud PBX.

The installation and the use of the "myApps Cloud Service" requires the conclusion of a set of documents between the reseller (or the end-customer, or the reseller on behalf of the end-customer) and innovaphone. There is an online process in place, which will guide you through the process.

Use the following steps, to apply for a myApps Cloud instance:

Step 1:

• Use your already existing credentials to access my.innovaphone.com
  • In case you do not have an account yet, please create a new personal user account.
    Important: Please enter your real name and a valid business e-mail address including a company domain. Fictitious (such as it@..., innovaphone@..., tech@..., etc.) or private email addresses (such as ...@gmail.com, ...@hotmail.com, ...@web.de, etc.) are not permissible and will lead to a rejection of the documents.

• Every personal user account can be associated to various company accounts.
  • In case you want to create a new company please press 'Create company account' (on the left side - pop-up menu).
  • Is the company already existing on my.innovaphone.com, kindly ask a responsible person to invite you to this company (button 'invite person' , and enter your email address).

• For every single company, you might now add an independent contract (button 'Add contract' )
  • If you have been invited to a company and you do not see the button 'Add contract' , check the 'Authorized persons' -tab and verify your permissions in this company account.

• Select 'myApps Cloud service' contract and continue the guidance.
  Notice: The 'myApps Cloud service' needs the following documents to be accepted:
  • 'myApps Cloud service', which contains the conditions of the cloud service
  • 'Software rental', which is a frame contract and has to be accepted only once
  • 'Data processing agreement', which ist not listed here - but you can see it on the next page
    • Optional later - 'Hardware rental', which is a frame contract and has to be accepted only once
    • Optional later - but not yet selectable - the 'Automatic iSC Reloading Service' , as this must refer to an already existing 'myApps Cloud Service' .
      However, we recommend that you add this 'Automatic iSC Reloading Service' later (after your cloud instance has gone live)
      More details here 'Automatic iSC Reloading Service'
• Press button 'Continue'

• The next window shows you the required contracts once again:
  • A. 'Contract for the innovaphone myApps Cloud Service'
  • B. 'Contract on renting innovaphone Software products'
  • C. 'Data processing agreement'
• Press button 'Continue'

• You should read the next four pages, check your data and at each end of the pages confirm them with the button 'Continue'
  • 1 'General information about the myApps Cloud Service'
  • 2 'Verification of your data' and check the two boxes at the bottom of the page
  • 3 'Special notes for the myApps Cloud Service' and check the box at the bottom of the page
  • 4 'Offer to conclude a contract for the myApps Cloud Service' and check the confirmation-box
• concluding now all by pressing <Submit offer "myApps Cloud services">.

• Follow the instructions to the "Software rental" agreement in the same way
  • there are only two Pages
  • and concluding it by <Legally binding order / acceptance of contract>

• The next window summarizes, and directs you to the 'Data processing agreement'
  • Press button 'Continue'
  • Read 'Offer to conclude a data processing agreement as per Art. 28 (3) GDPR' and check the last confirmation-box
  • concluding it by pressing <Accept offer "Data processing agreement">
• Another summary window follows
• Press button 'Continue'

• On the last page, you will be asked 'Which domain can be used to identify the installation?'
  Notice: To create a cloud instance, a unique and meaningful domain name is needed. This domain name is essentially used:
  • as System Name inside your Cloud PBX,
  • to create internal user names (if you are considering to use federation in future, it might be helpful to use the same domain name, you are using already as company email),
  • to identify your cloud instance in the Devices App (perhaps, in a future stage, you may have more than one domain to manage, thus, a meaningful domain name is very helpful).
  • if you already have a 'myApps On-Premise' installation, and you will have an additional myApps Cloud instance, it is recommended NOT to use the same domain name for the additional 'myApps Cloud' installation
    • in this case you might call it e.g. 'customer-cloud.domain.com'
• Number of planned ports
• In the line for 'Grant access rights for partner domain' , only a partner domain should currently be entered which is also running on the innovaphone myApps Cloud

• As soon as the process is concluded, you will receive a copy of the submitted documents by email.

Step 2:

• Following, innovaphone will check the submitted information. If everything is fine, the myApps Cloud Contract will be accepted by innovaphone.

• The respective cloud instances will be created by innovaphone and by email, you will receive an installation link, generally about 24 hours after registration.

NOTICE:

• If you want your myApps Cloud Service to be located in the new innovaphone PREMIUM environment, please let us know this BEFORE executing the installation link
  • ... easy via reply to this ticket email with the notice ... "I want the 'innovaphone myApps Cloud PREMIUM'  !"

• Currently the myApps Cloud PREMIUM is still in pilot mode.
  • Of course, the fully automated GEOredundancy as well as the 5-day power blackout protection is already fully available.
  • After the sales release, an additional 'iSC socket amount/p.m.' will be charged for this.
  • However, the 24x7 cloud operations hotline will also be available to you at that time.

Step 3:

• Within a time-frame of 10 days, you should
  • carry out the installation, which will take eventually 5 to 10 minutes (details to the 'MyApps Cloud - Installation' here ), and
  • the Cloud Instance has to be in operations, using iSC.

In case of doubts, please enter in contact with mailto:cloud@innovaphone.com