Howto:Upgrading IP50, IP52, IP54, IP55, IP56 and IP64 handset firmware

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Revision as of 12:55, 18 November 2008 by Ckl (talk | contribs) (→‎IP55, IP56)
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Applies To

This information applies to

  • IP50, IP52, IP54, IP55, IP56 and IP64 handset firmware

More Information

Problem Details

In rare cases, handset firmware of aforementioned DECT handsets may need to be upgraded. Unfortunately, upgrading is not always a trivial task, as there are various hardware and software flavors which need to be considered. Here is how it works

Obtaining the new Firmware

IP55, IP56

For the IP55 and IP56 (which are also known as Polycom 5020 and 5040, respectively), you can obtain the firmware from the official Polycom website:

IP50, IP52, IP54, IP64

For these handsets (which are also known as Polycom 3040, 4020, 4040 and 4080, respectively), the available firmware builds as well as the detailed procedure to upgrade depends on a number of factors. For this reason, you must contact innovaphone support for an upgrade and provide the following information

  • handset type
  • software part number SW PCS (to find out press *99982* (MUTE))
  • hardware revision HW PCS (printed on the label underneath the battery)

You will be informed if and how an upgrade is possible.

Installation

TBD

Known Problems

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