Howto:RealPresence Mobile - Polycom - SIP Testreport
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Summary
The Polycom RealPresence Mobile app supports H323 and SIP registration. This is the testreport for the client using SIP, we don't recommend the use of H.323 since the basic functionalities will not work properly with this protocol. Moreover the app is available for iOS and Android clients. Only the iOS version is tested, since innovaphone has an own Android softwarephone.
All tests were made in Standalone Mode' with an IPAD 4 device on iOS 7.
The tests for this product could not be completed since not all mandatory tests were passed. The Polycom RealPresence Mobile App is unable to perform HOLD and TRANSFER, which are mandatory features for a telephony system. It is limited to basic calls and a user talking on this device cannot be put on hold (when the device/App iss put ON HOLD, the held user doesn't hear MOH from the PBX).
Certification Status
The tests for this product could not be completed or not all mandatory tests were passed. See the Summary section for more details.
Testing of this product has been finalized January 10th, 2014.
Version
Firmware Version:
3.0.1-41989
innovaphone Firmware: v10 SR4
Test Setup
Device Setup
| Tested feature | Result |
|---|---|
| Register Device w/o specific configuration (requires DHCP) | Not tested |
| DHCP is default | Ok |
| DHCP yields timeserver and time displays correctly | Ok |
| SNTP config has TZ string for timezone/dst autoconfig | Not tested |
| DHCP yields correct default gateway | Ok |
| Device supports magic registration (e.g. by serial) | Not tested |
| Fixed registrations works | Ok |
| Device registers w/o Extension (just by name) | Ok |
| Device registers by name with non-latin1 characters (e.g. UserÄÖÜ) | Not tested |
| Device registers by extension | Not tested |
| Device registers with password | Not tested |
| Device registers multiple identities | No |
| 2nd GK is supported (mit SIP??) | Not tested |
| Changing registrations between GK1 and GK2 (mit SIP??) | Not tested |
| PBX redirect (UserObject on Master/Phone at Slave registered) | Not tested |
| Physical Location (@PBX) correct? | Not tested |
| Device supports STUN protocol | Not tested |
| Device sends NAT - keepalive messages | Not tested |
| Device usable in hosting scenarios? | Not tested |
| Device refreshes the PBX registration | Ok |
| Device supports SIP over TCP | Yes |
| Device supports SRTP | Not tested |
| Device supports SIPS (SIP over TLS) | Not tested |
| Device supports HTTPS | N/A |
| Device supports VAD (Voice activity detection) | Not tested |
| Device supports Auto-Answer (needed when used with CTI client) | Not tested |
| Supported menu languages | Not tested |
Test Results
Basic Call
| Tested feature | Result |
|---|---|
| call using g711a | Ok |
| call using g711u | Ok |
| call using g729 | N/A |
| call using g722 | Not tested |
| Overlapped sending | N/A |
| Device sets up an early media channel for incoming calls | N/A |
| Device sets up an early media channel for outgoing calls | Ok |
| Device shows called id number | Ok |
| Device shows called id name | Ok |
| Device shows called id display info | Ok |
| Fax using T.38 | N/A |
| CGPN can be suppressed | N/A |
| Reverse Media Negotiation | Ok |
| Device shows CDPN/CGPN on incoming call | Ok |
| Device shows CDPN/CGPN on outgoing call | Ok |
| Device shows connected number | No |
| Device shows diverting number | No |
| Device supports distinctive ringing | Not tested |
| Device supports asymetric codec negotiation | Not tested |
| Device supports codec renegotiation during a conversation | Not tested |
| Device shows correct display message in case of busy CDPN | Ok |
| Device shows correct display message in case of not existing CDPN | Ok |
| Device shows correct display message in case that the call is declined | Ok, same as busy |
| 3party conference possible | N/A |
| Device supports display updates during call(needed for Directory Search object) | No |
| Long Time Call (>30 min) works? | OK |
| Registration redirecting works? | Not tested |
| Incoming SRTP call - SRTP not enabled on DUT | Not tested |
| Incoming SRTP call - SRTP enabled on DUT | Not tested |
| Voice Quality OK? | Ok |
DTMF
| Tested feature | Result |
|---|---|
| DTMF tones sent correctly | Ok |
| DTMF tones received correctly | N/A |
Hold/Retrieve
| Tested feature | Result |
|---|---|
| Device handles incoming hold/unhold correctly | OK |
| Hold Party Hears MOH | NOK (use "inactive" instead of "recvonly" when on hold) |
| Device can put a call on hold using correctly(inactive or sendonly) | NOK (doesn't have HOLD option) |
Transfer with consultation
| Tested feature | Result |
|---|---|
| Call can be transferred | N/A (Don't have Transfer option) |
| Held end hears music on hold | N/A |
Not tested Not tested
| Tested feature | Voice Ok? | MoH Ok? |
|---|---|---|
| inno1 calls inno2. inno2 transfers to testphone. | Not tested | Not tested |
| inno1 calls inno2. inno1 transfers to testphone. | Not tested | Not tested |
| inno1 calls testphone. inno1 transfers to inno2. | Not tested | Not tested |
| inno1 calls testphone. testphone transfers to inno2. | N/A | N/A |
| testphone calls inno1. inno1 transfers to inno2. | Not tested | Not tested |
| testphone calls inno1. testphone transfers to inno2. | N/A | N/A |
Transfer with consultation (alerting only)
| Tested feature | Voice Ok? | MoH Ok? |
|---|---|---|
| inno1 calls inno2. inno2 transfers to testphone. | Not tested | Not tested |
| inno1 calls inno2. inno1 transfers to testphone. | Not tested | Not tested |
| inno1 calls testphone. inno1 transfers to inno2. | Not tested | Not tested |
| inno1 calls testphone. testphone transfers to inno2. | N/A | N/A |
| testphone calls inno1. inno1 transfers to inno2. | Not tested | Not tested |
| testphone calls inno1. testphone transfers to inno2. | N/A | N/A |
Blind Transfer
| Tested feature | Result |
|---|---|
| Call can be transferred | N/A (Don't have Transfer Option |
| Held end hears dialling tone | N/A |
| Tested feature | Voice Ok? |
|---|---|
| inno1 calls inno2. inno2 transfers to testphone. | Not tested |
| inno1 calls inno2. inno1 transfers to testphone. | Not tested |
| inno1 calls testphone. inno1 transfers to inno2. | Not tested |
| inno1 calls testphone. testphone transfers to inno2. | N/A |
| testphone calls inno1. inno1 transfers to inno2. | Not tested |
| testphone calls inno1. testphone transfers to inno2. | N/A |
Blind Transfer (alerting only)
| Tested feature | Voice Ok? |
|---|---|
| inno1 calls inno2. inno2 transfers to testphone. | Not tested |
| inno1 calls testphone. testphone transfers to inno2. | N/A |
| testphone calls inno1. inno1 transfers to inno2. | Not tested |
Broadcast Group & Waiting Queue
| Tested feature | Result |
|---|---|
| testphone makes call to a Broadcast Group. inno1 picks up. | Not tested |
| inno1 makes call to a Broadcast Group. testphone picks up. | Not tested |
| testphone makes call to a Waiting Queue. inno1 picks up before announcement is played. | Not tested |
| testphone makes call to a Waiting Queue. inno1 picks up after announcement is played. | Not tested |
| inno1 makes call to a Waiting Queue. testphone picks up. | Not tested |
Other Features
Directory
| Tested feature | Result |
|---|---|
| Device built-in directory | N/A |
| Can be dialled from | N/A |
| Does CLI resolution | N/A |
| display update if directory object is used? | N/A |
| Tested feature | Result |
|---|---|
| External LDAP Server supported | N/A |
| Can be dialled from | N/A |
| Does CLI resolution | N/A |
| display update if directory object is used? | N/A |
Keys
| Tested feature | Result |
|---|---|
| Device has speed dial keys | N/A |
| Device has programmable function keys | N/A |
| Device has partner keys | N/A |
CTI Features (with SOAP / TAPI / myPBX)
| Tested feature | Result |
|---|---|
| User Call - outgoing call | Not Tested |
| User Connect - Answer incoming call | Not Tested |
| User Reject - Reject alerting call | Not Tested |
| User Disconnect - Disconnect active call | Not Tested |
| User Hold - Put connected call on hold | Not Tested |
| User Hold Retrieve - Retrieve call on hold | Not Tested |
| User Transfer - Transfer with Consult | Not Tested |
| User Transfer - Transfer with Consult (Alerting only) | Not Tested |
| User Transfer - Blind Transfer | Not Tested |
| 3PTY - Make 3rd Party Call | Not Tested |
| Connected Number Update on Display | Not Tested |
UC Features
| Tested feature | Result |
|---|---|
| Video calls possible? | OK |
| Video conference possible? (max. amount of participants) | Not Tested |
| Video Codecs | H.264 |
| enable/disable video during call | OK |
| Set own presence possible? | N/A |
| See presence of others possible? | NOK |
| chat with mypbx client possible? | N/A |
| chat with same vendor client possible? | N/A |
| send IM - messages to phones possible? | N/A |
Configuration
Polycom® RealPresence™ Mobile is available via iTunes or Google Play.
http://www.apple.com/de/itunes/
Once installed several SIP settings have to be carried out. After which, the user can start internal calls over the company network or a VPN connection and is thus also available as an internal subscriber on video over his mobile end device.
Necessary settings in Apple devices:
If a Polycom registration screen is displayed: Click “next” once and on the following page click “cancel”.
Then under settings (cog wheel icon) > SIP settings
- Activate SIP calls: on
- Transport protocol: TCP
- Register SIP: on
- SIP-Proxy Server: IP address of the innovaphone PBX
- SIP Registr. Server: IP address of the innovaphone PBX
- Domains: IP address of the innovaphone PBX
- SIP user name: User name innovaphone PBX
- Authorisation name: User password innovaphone PBX
- SIP password: Registration password of the SIP user
Then back to settings and click >finish <.
