Howto:SAMwin.CBC - Telecommunication Software GmbH - 3rd Party Product: Difference between revisions
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[[ | [[File:Samwin logo rot transparent neu.png|thumb]] | ||
==Product name== | ==Product name== | ||
samwin | telecommunication software gmbh [http://www.telecomsoftware.com/contact-center samwin contact center] | ||
==Certification Status== | ==Certification Status== | ||
<!-- | <!-- do not remove comment. Will be done by innovaphone upon document check --> | ||
{{Template:Compat_Status_referral_product_new}} | |||
Test report of this product has been updated May, 2024. | |||
==Category== | ==Category== | ||
{{Category:3rdParty | <!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check --> | ||
{{Category:3rdParty Contact Center Applications}} | |||
[[Category:Referral Product|{{PAGENAME}}]] | |||
[[Category:3rdParty Contact Center Applications|{{PAGENAME}}]] | |||
==Vendor== | |||
[http://www.telecomsoftware.com/ telecommunication software gmbh] was founded in 1990 in Innsbruck. Still located in Innsbruck, we are developing innovative contact center and switchboard solutions. | |||
The software has been installed and has been operating for a long period of time in renown companies all over Europe. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along. | |||
The company operates mainly in the DACH region (+ Denmark), but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers. | |||
==Description== | |||
===samwin contact center=== | |||
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 10, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, monitoring and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution. | |||
Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to AI-Integration. Paired with the flexible and modular web + mobile agent, samwin has the perfect tools to integrate fully into the client processes. | |||
[[File:Bild1 samwin.png|thumb|alt=samwin Agent Interface|samwin Agent Interface]] | |||
===samwin switchboard client=== | |||
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting. | |||
===Benefits at a glance=== | |||
* vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone) | |||
* innovative interface and service architecture | |||
* powerful and scalable | |||
* process and customer focused system | |||
* user friendly user interface | |||
* mobile App (iOS/Android) | |||
* cost efficient licenses | |||
==Functions== | ==Functions== | ||
| Line 27: | Line 51: | ||
*High scalability | *High scalability | ||
*Cost efficient license model | *Cost efficient license model | ||
* | *Contact Center and switchboard solution | ||
*Web-based and | *Web-based Client and mobile App | ||
*Directories and presence | *Directories and presence | ||
*Supervisor features | *Supervisor features | ||
*Professional routing and overflow management | *Professional routing and overflow management | ||
*Reporting and real time displays | *Reporting and real time displays by Grafana | ||
==Version== | ==Version== | ||
* samwin 10 | |||
* Innovaphone V13 | |||
==Configuration== | |||
===Applies To=== | |||
* samwin V10 in combination with any innovaphone PBX V13. | |||
<!-- Keywords: enter keywords, foreign translations and/or synoyms not appearing in the article here for better search results --> | |||
===More Information=== | |||
This chapter describes how to configure a innovaphone solution together with the samwin application. | |||
samwin is a software supported telephone operator console and contact center solution. | |||
TAPI commandos control the telephone function which are directly sent to the innovaphone PBX. | |||
samwin | The connection between samwin and innovaphone PBX runs over sip | ||
===Innovaphone Configuration=== | |||
====Configure a Gateway Object within the innovaphone PBX==== | |||
Configure in the innovaphone PBX an Gateway Object with Name and Number. | |||
[[File:Innovaphone Gateway Object.png|none]] | |||
====Configure an Interface in Gateway GK==== | |||
The Proxy IP has to be set to the IP of the samwin Server and Mode has to be set to “Gateway without Registration”. | |||
[[File:Innovaphone Gateway GK.png|none]] | |||
===samwin Configuration=== | |||
====Configure the samwin Manager SIP Gateway==== | |||
Create a new SIP Gateway and enter the Innovaphones IP as Remote address. | |||
[[File:samwin configuration.png|none]] | |||
Additional configuration for samwin can be retrieved for system partners at the | |||
[http://www.telecomsoftware.com/ServiceCenter/login.aspx?ReturnUrl=%2fServiceCenter samwin download area]. | |||
==Contact== | ==Contact== | ||
[[ | {| | ||
| telecommunication software gmbh | |||
|- | |||
| Grabenweg 58 | |||
|- | |||
| 6020 Innsbruck Austria | |||
|- | |||
| Tel: +43 512 9390 | |||
|- | |||
| Mail: [mailto:office@telecomsoftware.com office@telecomsoftware.com] | |||
|- | |||
| Web: [http://www.telecomsoftware.com www.telecomsoftware.com] | |||
|} | |||
Latest revision as of 14:38, 4 June 2024
Product name
telecommunication software gmbh samwin contact center
Certification Status
This product is listed due to a customer testimonial. No tests have been conducted by innovaphone.
Test report of this product has been updated May, 2024.
Category
Inbound-/Outbound Contact Center Applications, incl. Automated Call Distribution and IVR
Vendor
telecommunication software gmbh was founded in 1990 in Innsbruck. Still located in Innsbruck, we are developing innovative contact center and switchboard solutions.
The software has been installed and has been operating for a long period of time in renown companies all over Europe. Their loyalty to the software is proof to us that we, the telecommunication software gmbh have been following the right path all along.
The company operates mainly in the DACH region (+ Denmark), but also counts many overseas companies as end-customers. The distribution of the software takes place through suppliers who deliver the software solutions in combination with further components to the end-customers.
Description
samwin contact center
The rapidly developing market promotes solutions which are characterised more and more by flexibility, customer interactions, and dynamism. With samwin 10, telecommunication software provides one of the most flexible contact centre applications, defined by outstanding client and user proximity. Alongside many contact centre functions around routing, reporting, monitoring and interfaces, efficient operation, excellent customer satisfaction, and first-class customer experience in particular are the central elements of the samwin solution.
Efficiently implementing the latest technologies and maintaining flexibility for clients and users is the key role of the samwin function. Along with the usual standard service features in the contact centre area, the incredibly powerful samwin server displays many special customer functions in particular. These range from callback and black and white lists to AI-Integration. Paired with the flexible and modular web + mobile agent, samwin has the perfect tools to integrate fully into the client processes.
samwin switchboard client
A friendly, rapid and target-oriented exchange for incoming callers is the key issue of each exchange. The special architecture, the enormous scope of services and the innovative technology at samwin guarantee a professional interaction for the user. The samwin server here meets all the requirements in terms of distribution, overflow, night mode, user management and reporting.
Benefits at a glance
- vendor independent (SIP technology supports hybrid and mixed installations with Innovaphone)
- innovative interface and service architecture
- powerful and scalable
- process and customer focused system
- user friendly user interface
- mobile App (iOS/Android)
- cost efficient licenses
Functions
Short summary of the most famous features:
- User-oriented interaction
- Brick based user interface
- Multi-customer support
- CRM /ERP integration
- High scalability
- Cost efficient license model
- Contact Center and switchboard solution
- Web-based Client and mobile App
- Directories and presence
- Supervisor features
- Professional routing and overflow management
- Reporting and real time displays by Grafana
Version
- samwin 10
- Innovaphone V13
Configuration
Applies To
- samwin V10 in combination with any innovaphone PBX V13.
More Information
This chapter describes how to configure a innovaphone solution together with the samwin application.
samwin is a software supported telephone operator console and contact center solution.
TAPI commandos control the telephone function which are directly sent to the innovaphone PBX.
The connection between samwin and innovaphone PBX runs over sip
Innovaphone Configuration
Configure a Gateway Object within the innovaphone PBX
Configure in the innovaphone PBX an Gateway Object with Name and Number.
Configure an Interface in Gateway GK
The Proxy IP has to be set to the IP of the samwin Server and Mode has to be set to “Gateway without Registration”.
samwin Configuration
Configure the samwin Manager SIP Gateway
Create a new SIP Gateway and enter the Innovaphones IP as Remote address.
Additional configuration for samwin can be retrieved for system partners at the samwin download area.
Contact
| telecommunication software gmbh |
| Grabenweg 58 |
| 6020 Innsbruck Austria |
| Tel: +43 512 9390 |
| Mail: office@telecomsoftware.com |
| Web: www.telecomsoftware.com |