Howto:Trizwo Support App - trizwo GmbH IT & Communication - Partner App: Difference between revisions
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[[Image:trizwo Support App_logo.png||200px|right]] | |||
[[Image: | |||
==Product Name== | ==Product Name== | ||
<!-- Mandatory topic. --> | <!-- Mandatory topic. --> | ||
<!-- replace CompanyName & ProductName by real names and add URL to productpage --> | <!-- replace CompanyName & ProductName by real names and add URL to productpage --> | ||
trizwo GmbH IT & Communication [https://www.trizwo.de/apps/myapps-support-app/ trizwo Support App] | |||
==Certification Status== | ==Certification Status== | ||
<!-- do not remove comment. Will be added by innovaphone upon document check, app availablity in innovaphone-appstore & operational check --> | <!-- do not remove comment. Will be added by innovaphone upon document check, app availablity in innovaphone-appstore & operational check --> | ||
{{Template:Compat_Status_referral_product_new|type=App}} | |||
This App has been listed October 2022. | |||
==Category== | ==Category== | ||
<!-- Do not change this section and do not remove comments. Will be set by innovaphone upon document check --> | <!-- Do not change this section and do not remove comments. Will be set by innovaphone upon document check --> | ||
[[Category:Partner_Apps|{{PAGENAME}}]] | |||
{{Category:3rdParty_VoIPSystem_Management}} | |||
[[Category:3rdParty_VoIPSystem_Management|{{PAGENAME}}]] | |||
==Vendor== | ==Vendor== | ||
<!-- Mandatory topic. --> | <!-- Mandatory topic. --> | ||
[[Image:Trizwo_Logo_horizontal.png]] [http://www.trizwo.de trizwo GmbH] | |||
[[Image: | |||
[ | |||
==Description== | ==Description== | ||
<!-- Mandatory topic. --> | <!-- Mandatory topic. --> | ||
<!-- Give description about the product, benefits, other information to mention to understand main product purpose --> | |||
The trizwo Support App aims to facilitate support cases. The app has especially been developed for innovaphone partners and administrators, who administrate myApps installations themselves. | |||
<!-- Give description about the | |||
==Functions== | ==Functions== | ||
<!-- | <!-- by vendor: | ||
- place here a short and concise list of features that are supported by your product | |||
--> | |||
Short summary of the most important features: | |||
* Editable Homepage: Contact information as well as procedural instructions can be saved here. | |||
* | * Users of the telephone system receive contact information or links of the innovaphone partners‘ IT support. | ||
* | * The homepage can be edited in the editor. | ||
* | * To create a support ticket configuration data as well as system logs are needed. | ||
* Via the Report-function vital data as well as logs can be accessed and summarized in a report.zip file. | |||
* Through List Creator information of user objects in the PBX can be exported into various formats. | |||
* Lists can be created, that show which license is assigned to which user. | |||
* | |||
==Licensing== | ==Licensing== | ||
<!-- Mandatory topic. --> | <!-- Mandatory topic. --> | ||
<!-- Give information about costs and licensing model. Use formattings if needed --> | <!-- Give information about costs and licensing model. Use formattings if needed --> | ||
none | |||
==Versions== | ==Versions== | ||
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===Compatible innovaphone firmware versions=== | ===Compatible innovaphone firmware versions=== | ||
<!-- List compatible major innovaphone firmware versions. Several listings are valid --> | <!-- List compatible major innovaphone firmware versions. Several listings are valid --> | ||
* innovaphone | * innovaphone at least V13r2sr1 | ||
===Application versions used for interop testing=== | ===Application versions used for interop testing=== | ||
<!-- Give used versions for testing of both innovaphone and 3rd-pty product --> | <!-- Give used versions for testing of both innovaphone and 3rd-pty product --> | ||
<!-- replace 3rd-Pty-Application by real name --> | <!-- replace 3rd-Pty-Application by real name --> | ||
* | * trizwo Support App: 13r2 131015sr21 | ||
<!-- adjust tested innovaphone FW --> | <!-- adjust tested innovaphone FW --> | ||
* innovaphone V13r2sr5 | * innovaphone V13r2sr5 | ||
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<!-- Mandatory topic. --> | <!-- Mandatory topic. --> | ||
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty application --> | <!-- Describe configuration steps to be done for both innovaphone and 3rd-pty application --> | ||
<!-- | <!-- It is required to provide a PDF-formatted config document. --> | ||
<!-- List the config steps by adding text & pictures --> | <!-- List the config steps by adding text & pictures --> | ||
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<!-- If not present, no certificate will be given at all --> | <!-- If not present, no certificate will be given at all --> | ||
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --> | <!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer --> | ||
For configuration, please refer [https://www.trizwo.de/apps/myapps-support-app/ our website] or the [https://innoapps.docu.trizwo.it/barebones/support/docs/index__de.html technical documentation]. | |||
==Contact== | ==Contact== | ||
<!-- | <!-- by vendor: | ||
- add name, address, phone, fax, email, web of primary recommended sales contact | |||
if suitable, you may consider specifying several contacs, depending on your sales structure | |||
(e.g. by country or vertical market) | |||
- in case of a customer testimonial the contact details of the reseller are not disclosed here. As contact person should act sales@innovaphone.com. In order to find the reseller responsible for this product, enter also the corresponding mantis ticket number in invisible tags. | |||
--> | |||
{| | {| | ||
| | | colspan=99 | Uwe Wellecke | ||
|- | |- | ||
| | | colspan=99 | trizwo GmbH IT&Communication | ||
|- | |- | ||
| | | colspan=99 | Biedenkamp 1A | ||
|- | |- | ||
| | | colspan=99 | 21509 Glinde | ||
|- | |- | ||
| Tel: | | Tel: || +49 40 611980 102 | ||
|- | |- | ||
| Fax: | | Fax: || +49 40 611980 2102 | ||
|- | |- | ||
| Mail: [mailto: | | Mail: || [mailto:uwe.wellecke@trizwo.de uwe.wellecke@trizwo.de] | ||
|} | |} | ||
Latest revision as of 09:06, 9 May 2023
Product Name
trizwo GmbH IT & Communication trizwo Support App
Certification Status
This App is listed due to a customer testimonial. No tests have been conducted by innovaphone.
This App has been listed October 2022.
Category
VoIP system management products
Vendor
Description
The trizwo Support App aims to facilitate support cases. The app has especially been developed for innovaphone partners and administrators, who administrate myApps installations themselves.
Functions
Short summary of the most important features:
- Editable Homepage: Contact information as well as procedural instructions can be saved here.
- Users of the telephone system receive contact information or links of the innovaphone partners‘ IT support.
- The homepage can be edited in the editor.
- To create a support ticket configuration data as well as system logs are needed.
- Via the Report-function vital data as well as logs can be accessed and summarized in a report.zip file.
- Through List Creator information of user objects in the PBX can be exported into various formats.
- Lists can be created, that show which license is assigned to which user.
Licensing
none
Versions
Compatible innovaphone firmware versions
- innovaphone at least V13r2sr1
Application versions used for interop testing
- trizwo Support App: 13r2 131015sr21
- innovaphone V13r2sr5
Configuration
For configuration, please refer our website or the technical documentation.
Contact
Uwe Wellecke | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
trizwo GmbH IT&Communication | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Biedenkamp 1A | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
21509 Glinde | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Tel: | +49 40 611980 102 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Fax: | +49 40 611980 2102 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Mail: | uwe.wellecke@trizwo.de |