Howto:MidaIVR - Mida Solutions - 3rd Party Product: Difference between revisions

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[[Image:company logo.png||200px|right]]
[[Image:Mida_company_logo.jpg||200px|right]]
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   If you have a dedicated product page (not a generic vendor page) in English, also put the link below
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MidaIVR  http://www.midasolutions.com/  
[http://www.midasolutions.com/2010/soluzioni/by-type/ivr/?lang=en MidaIVR]


==Certification Status==
==Certification Status==
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{{Template:Compat Status "planned"}}
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{{Template:Compat Status "certified"|certificate=MidaIVR_-_Mida Solutions_-_3rd_Party_Product_-_rec-product-cert.pdf}}
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<!-- Testing of this product has been finalized January 1st, 1970. -->
Testing of this product has been finalized December 1st, 2007.


==Category==
==Category==
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    a list of valid Categories can be found in
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[[Category:RecProd Select proper Category here]]


==Functions==
==Functions==
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MidaIVR is one product of the powerful Mida eFramework suite.
*Configurable IVR
Mida eFramework is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
*Easy to use WEB user interface
The following Mida eFramework products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling Please refer on the related Wiky article for more information on the other products.
*Call Transfer, Call Conferences, Bridging and Call Forwarding
 
*ASR and TTS
MidaIVR is an open and flexible platform for voice application development in VOIP (H323-SIP) networks.
 
MidaIVR consists in two different versions: MidaSmartIVR and MidaAdvancedIVR option.
MidaSmartIVR gives your customer a powerful IVR preconfigured engine, which may be personalized trough an easy to use WEB User Interface.
Voice Messages, Time Schedule parameters, IVR behavior in particular conditions may be decided and configured when needed directly by your customer by means of this simple interface.
 
In case the application is particularly sophisticated, with the Advanced IVR option Mida may create any IVR your customer needs, providing the solution already installed and working.
This is a service Mida is proud to offer, thanks to its more than 10 years of experience in this technology field.
 


==Version==
==Version==
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1.2.3
1.5.2


==Vendor==
==Vendor==
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[[Image:3rdPartyGoldfischglas 03.png]] [http://www.company.com Company Inc.]
[[Image:Mida_company_logo.jpg|200px]]
 
http://www.midasolutions.com




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The main features provided by the MidaIVR suite are listed below.
MidaIVR is one product of the powerful Mida i-Suite.
• Voice messages Recording and Listening
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances.
• Voice file Replay and DTMF tones management,
The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling. Please refer to the related Wiky article for more information on the other products.
• Easy to use WEB interface for voice messages personalization
 
• Call Transfer to a different telephone number or hunt group
MidaIVR is an open and flexible platform for Voice and IVR (Interactive Voice Responder) applications development in VOIP (H323, SIP) networks. It allows easy and fast development of customized solutions of Voice and IVR applications.
• Call Conferences, bridging and call forwarding
 
• Working Time and Holidays configuration: Different Messages and Time schedule may be configured based on service type, i.e in case of offices in different locations
MidaIVR performs voice and touch tones detection during a normal extension call. The IVR system can respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed.
• Custom voice application implementation, using market leader TTS and ASR technologies integration
MidaIVR uses the technology leader Loquendo (www.loquendo.com) TTS and ASR tools, enabling the system to have Voice Recognition and Speech Generation capabilities.
 
MidaIVR consists in two different versions: MidaSmartIVR and MidaAdvancedIVR option.
 
MidaSmartIVR gives your customer a powerful IVR preconfigured engine, which may be personalized trough an easy to use WEB User Interface.
Voice Messages, Time Schedule parameters, IVR behavior in general may be decided and configured when needed directly by your customer by means of this simple interface. All these system parameter may be configured to be different for different services/locations.
 
In case the application is particularly sophisticated, with the Advanced IVR Option Mida may create the IVR that best fits with your customer needs, providing the solution already installed and working.
This is a service Mida is proud to offer, thanks to its more than 10 years of experience in this technology field.


==Competitive Analysis==
==Competitive Analysis==
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MidaIVR provides unique features when compared to similar products:
MidaIVR provides unique features when compared to similar products:
• Easy and aggressive pricing licensing model, based on number of Voice Channels required
*Easy and aggressive pricing licensing model, based on number of Voice Channels required
• Very easy to use WEB User Interface: with SmartIVR your customer is totally independent and he may create and maintain its IVR without specific skills
*Very easy to use WEB User Interface: with SmartIVR your customer is totally independent and he may create and maintain its IVR without specific skills
• Mida experience to create any custom IVR the customer needs: with the AdvancedIVR option, Mida will implement, install and put in service any specific solution according to your customer requirements
*Mida experience to create any custom IVR the customer needs: with the AdvancedIVR option, Mida will implement, install and put in service any specific solution according to your customer requirements
• Text To Speech technology integration
*Text To Speech technology integration
• Localization and multilanguage support
*Localization and multi language support


==Remarks==
==Summary==
<!-- by inno:
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[[Howto:MyProduct Vendor - Testreport]]
* easy to use
* only basic functionality. Additional functions will be customized and implemented by Mida, depending on the customer
* scalable by using submenues.
* caller has the option to use DTMF signals or voice recognition for the extension input
* comparable to innovaphone's Waiting queue object, but with more features
 
For a detailed analysis of the product please have a look at the [[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]].


==Pricing==
==Pricing==
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   - describe ballpark pricing, e.g. "500€ per seat" or "starting at 25.000€ depending on the number of trunk lines"   
   - describe ballpark pricing, e.g. "500€ per seat" or "starting at 25.000€ depending on the number of trunk lines"   
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Aggressive prices is a distinctive feature of all i-Suite products.


 
MidaIVR prices starts from around 1.500€ for the SmartIVR Product (end user prices). Additional options are available on request, depending on needed configuration and features, i.e additional Voice Channels, Advanced IVR Option, TTS Integration.


==Contact==
==Contact==
<!-- by vendor:
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     if suitable, you may consider specifying several contacts, depending on your sales structure  
     (e.g. by country or vertical market)
     (e.g. by country or vertical market)
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Marco Cortese  
{|
 
| colspan=99 |  Marco Cortese
Mida Solutions  
|-
 
| colspan=99 | Mida Solutions  
via Vigonovese, 115 35127, Padova  
|-
 
| colspan=99 | via Vigonovese, 115
+39 049 762 9752  
|-
 
| colspan=99 | 35127, Padova
+39 049 870 8721  
|-
| Tel: || +39 049 760 185 / +39 049 762 9752
|-
| Fax: || +39 049 870 8721
|-
| Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com]
|}


[[Category:Compat|{{PAGENAME}}]]
[[Category:Compat|{{PAGENAME}}]]

Latest revision as of 08:39, 26 August 2020


Mida company logo.jpg


Product Name

MidaIVR

Certification Status

Recprod.PNG The tests for this product have been completed and it has been approved as a recommended product (Certification document).

Testing of this product has been finalized December 1st, 2007.

Category

Functions

  • Configurable IVR
  • Easy to use WEB user interface
  • Call Transfer, Call Conferences, Bridging and Call Forwarding
  • ASR and TTS

Version

1.5.2

Vendor

Mida company logo.jpg

http://www.midasolutions.com


Description

MidaIVR is one product of the powerful Mida i-Suite. Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances. The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling. Please refer to the related Wiky article for more information on the other products.

MidaIVR is an open and flexible platform for Voice and IVR (Interactive Voice Responder) applications development in VOIP (H323, SIP) networks. It allows easy and fast development of customized solutions of Voice and IVR applications.

MidaIVR performs voice and touch tones detection during a normal extension call. The IVR system can respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed. MidaIVR uses the technology leader Loquendo (www.loquendo.com) TTS and ASR tools, enabling the system to have Voice Recognition and Speech Generation capabilities.

MidaIVR consists in two different versions: MidaSmartIVR and MidaAdvancedIVR option.

MidaSmartIVR gives your customer a powerful IVR preconfigured engine, which may be personalized trough an easy to use WEB User Interface. Voice Messages, Time Schedule parameters, IVR behavior in general may be decided and configured when needed directly by your customer by means of this simple interface. All these system parameter may be configured to be different for different services/locations.

In case the application is particularly sophisticated, with the Advanced IVR Option Mida may create the IVR that best fits with your customer needs, providing the solution already installed and working. This is a service Mida is proud to offer, thanks to its more than 10 years of experience in this technology field.

Competitive Analysis

MidaIVR provides unique features when compared to similar products:

  • Easy and aggressive pricing licensing model, based on number of Voice Channels required
  • Very easy to use WEB User Interface: with SmartIVR your customer is totally independent and he may create and maintain its IVR without specific skills
  • Mida experience to create any custom IVR the customer needs: with the AdvancedIVR option, Mida will implement, install and put in service any specific solution according to your customer requirements
  • Text To Speech technology integration
  • Localization and multi language support

Summary

  • easy to use
  • only basic functionality. Additional functions will be customized and implemented by Mida, depending on the customer
  • scalable by using submenues.
  • caller has the option to use DTMF signals or voice recognition for the extension input
  • comparable to innovaphone's Waiting queue object, but with more features

For a detailed analysis of the product please have a look at the Mida i-Suite - Mida Solutions - Testreport.

Pricing

Aggressive prices is a distinctive feature of all i-Suite products.

MidaIVR prices starts from around 1.500€ for the SmartIVR Product (end user prices). Additional options are available on request, depending on needed configuration and features, i.e additional Voice Channels, Advanced IVR Option, TTS Integration.

Contact

Marco Cortese
Mida Solutions
via Vigonovese, 115
35127, Padova
Tel: +39 049 760 185 / +39 049 762 9752
Fax: +39 049 870 8721
Mail: sales@midasolutions.com
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