Howto:MidaVoiceAttendant - Mida Solutions - 3rd Party Product: Difference between revisions
Jump to navigation
Jump to search
mNo edit summary |
|||
| (24 intermediate revisions by 4 users not shown) | |||
| Line 19: | Line 19: | ||
If you have a dedicated product page (not a generic vendor page) in English, also put the link below | If you have a dedicated product page (not a generic vendor page) in English, also put the link below | ||
--> | --> | ||
[http://www.midasolutions.com/2010/prodotti/isuite/?lang=en Mida Voice Attendant] | |||
[http://www.midasolutions.com/ | |||
==Certification Status== | ==Certification Status== | ||
| Line 28: | Line 27: | ||
--> | --> | ||
<!-- {{Template:Compat Status "planned"}}--> | <!-- {{Template:Compat Status "planned"}}--> | ||
{{Template:Compat Status "in progress"}} | <!-- {{Template:Compat Status "in progress"}} --> | ||
{{Template:Compat Status "certified"|certificate=MidaVoiceAttendant_-_Mida Solutions_-_3rd_Party_Product_-_rec-product-cert.pdf}} | |||
<!-- {{Template:Compat Status "tested"}} --> | <!-- {{Template:Compat Status "tested"}} --> | ||
<!-- {{Template:Compat Status "rejected"}} --> | <!-- {{Template:Compat Status "rejected"}} --> | ||
Testing of this product has been finalized December 1st, 2007. | |||
==Category== | ==Category== | ||
[[Category:3rdParty PreviousProducts|{{PAGENAME}}]] | |||
==Functions== | ==Functions== | ||
| Line 49: | Line 42: | ||
- place here a short and concise list of features that are supported by your product | - place here a short and concise list of features that are supported by your product | ||
--> | --> | ||
*Automated Attendant | |||
*Voice Recognition | |||
*High Performance ASR engine | |||
*Configurable escalation process | |||
* | |||
==Version== | ==Version== | ||
| Line 66: | Line 51: | ||
- version of software that was tested, as declared by the vendor, please not if patches have been applied | - version of software that was tested, as declared by the vendor, please not if patches have been applied | ||
--> | --> | ||
1.2 | 1.5.2 | ||
==Vendor== | ==Vendor== | ||
| Line 84: | Line 69: | ||
- add short description of the product features, like on a data sheet. Maximum 250 words. | - add short description of the product features, like on a data sheet. Maximum 250 words. | ||
--> | --> | ||
Mida Voice Attendant is an automated attendant solution that works in SIP VoIP environments, triggering different actions depending from time schedule. All different behaviors are configurable depending | Mida Queue Manager is one product of the powerful Mida i-Suite. | ||
Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances. | |||
The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling. | |||
Please refer to the related Wiky article for more information on the other Mida products. | |||
Mida Voice Attendant is an automated attendant solution that that allows callers to be automatically transferred to specific extensions without any manual operation. It uses flexible and configurable IVR interface and a powerful Voice Recognition tool for the recognition of the name or of the office the caller is looking for. | |||
It works in SIP VoIP environments, triggering different actions depending from time schedule. All different behaviors are configurable depending on customer needs. | |||
Technology leader Loquendo (www.loquendo.com) tools are used for Voice Recognition (ASR) and Speech Generation (TTS). | |||
During working time, the system gives a welcome message and, after that, asks for the identifier (name or office, for example) of the person the calling is looking for. Thanks to this information the phone call is forwarded to the destination number while a courtesy message is sent to the caller. | |||
In case the called number is busy or not answering, different actions may be put in place: message back to the caller, call transfer to Voice Mail or to a different number, call parking (activation of a specific queue waiting for called number availability, while an information message is sent back to the caller). | |||
All these different behavior may be configured directly by your customer. | |||
Out of working time, the system send a message to the caller related to the working status, and triggers one of the following behaviors, depending on configuration: | Out of working time, the system send a message to the caller related to the working status, and triggers one of the following behaviors, depending on configuration: | ||
* Courtesy message and hang up | *Courtesy message and hang up | ||
* Call transfer to an external number | *Call transfer to an external number | ||
* Call Transfer to Voice Mail | *Call Transfer to Voice Mail | ||
Easy to use WEB interface is available for configuration and management of the system; powerful statistics to check system behavior are available in automatic way. | |||
Easy to use WEB interface is available for configuration and management of the system; powerful statistics to check system behavior are available in an automatic way. | |||
Main capabilities of WEB configuration interface are: | Main capabilities of WEB configuration interface are: | ||
* | *Generate new custom voice messages according to customers needs | ||
* | *Change working time schedule parameters | ||
* Keep simple directory lists, without | *Configure the right system behavior in case particular conditions happen | ||
*Keep simple directory lists, without need of experts in Voice Recognition Tools Grammatik | |||
==Competitive Analysis== | ==Competitive Analysis== | ||
| Line 103: | Line 102: | ||
your product for scenarios where it is especially useful | your product for scenarios where it is especially useful | ||
--> | --> | ||
Mida Voice Attendand is a unique solution for | Mida Voice Attendand is a unique solution for Automatic Voice Recognition enabling. | ||
Main focus of our solution is: | Main focus of our solution is: | ||
* Quality: Loquendo engine is used, market leader in voice technology | *Quality: Loquendo engine is used, market leader in voice technology | ||
* Reliability: each call is answered and is managed according to the configured path | *Reliability: each call is answered and is managed according to the configured path | ||
* Customizations: Mida is | *Customizations: Mida is ready to work with the customer and find the best solution for its business | ||
* Easy to use: no training nor difficult configuration, the system | *Easy to use: no training nor difficult configuration, the system automatically generates its wording data base | ||
* Best customer management, by using customized voice messages both in answering and in | *Best customer management, by using customized voice messages both in answering and in transfering phases | ||
== | ==Summary== | ||
<!-- by inno: | <!-- by inno: | ||
- add remarks regarding the product, such as special features, firmware versions or licenses required on the inno side, | - add remarks regarding the product, such as special features, firmware versions or licenses required on the inno side, | ||
| Line 118: | Line 118: | ||
- add link to product test report here | - add link to product test report here | ||
--> | --> | ||
[[Howto: | * easy to use | ||
* only basic functionality. Additional functions will be customized and implemented by Mida, depending on the customer | |||
* scalable by using submenues. | |||
* caller has the option to use DTMF signals or voice recognition for the extension input | |||
* comparable to innovaphone's Waitingqueue object, but with more features | |||
For a detailed analysis of the product please have a look at the [[[[Howto:Mida_i-Suite_-_Mida_Solutions_-_Testreport|Mida i-Suite - Mida Solutions - Testreport]]. | |||
==Pricing== | ==Pricing== | ||
| Line 124: | Line 130: | ||
- describe ballpark pricing, e.g. "500€ per seat" or "starting at 25.000€ depending on the number of trunk lines" | - describe ballpark pricing, e.g. "500€ per seat" or "starting at 25.000€ depending on the number of trunk lines" | ||
--> | --> | ||
Voice Attendant is a unique application, with a very aggressive price compared to similar high technology solutions. | |||
Starting from around 5K (end user price) in case of Voice Attendant base configuration, licensing scheme is depending on required Voice Channels. In Base Configuration 2 VoIP channels are included. | |||
==Contact== | ==Contact== | ||
| Line 144: | Line 151: | ||
| colspan=99 | 35127, Padova | | colspan=99 | 35127, Padova | ||
|- | |- | ||
| Tel: || +39 049 762 9752 | | Tel: || +39 049 760 185 / +39 049 762 9752 | ||
|- | |- | ||
| Fax: || +39 049 870 8721 | | Fax: || +39 049 870 8721 | ||
|- | |- | ||
| Mail: || [mailto: | | Mail: || [mailto:sales@midasolutions.com sales@midasolutions.com] | ||
|} | |} | ||
[[Category:Compat|{{PAGENAME}}]] | [[Category:Compat|{{PAGENAME}}]] | ||
Latest revision as of 08:39, 26 August 2020
Product Name
Certification Status
The tests for this product have been completed and it has been approved as a recommended product (Certification document).
Testing of this product has been finalized December 1st, 2007.
Category
Functions
- Automated Attendant
- Voice Recognition
- High Performance ASR engine
- Configurable escalation process
Version
1.5.2
Vendor
Description
Mida Queue Manager is one product of the powerful Mida i-Suite. Mida i-Suite is an integrated software Framework that provides Value Added Services capable to enhance Telephone Voice Applications performances. The following Mida i-Suite products that have been certified in the Innovaphone environment: Mida Billing, Mida VoiceAttendant, MidaRec, MidaQueueManager, MidaBilling. Please refer to the related Wiky article for more information on the other Mida products.
Mida Voice Attendant is an automated attendant solution that that allows callers to be automatically transferred to specific extensions without any manual operation. It uses flexible and configurable IVR interface and a powerful Voice Recognition tool for the recognition of the name or of the office the caller is looking for. It works in SIP VoIP environments, triggering different actions depending from time schedule. All different behaviors are configurable depending on customer needs.
Technology leader Loquendo (www.loquendo.com) tools are used for Voice Recognition (ASR) and Speech Generation (TTS).
During working time, the system gives a welcome message and, after that, asks for the identifier (name or office, for example) of the person the calling is looking for. Thanks to this information the phone call is forwarded to the destination number while a courtesy message is sent to the caller.
In case the called number is busy or not answering, different actions may be put in place: message back to the caller, call transfer to Voice Mail or to a different number, call parking (activation of a specific queue waiting for called number availability, while an information message is sent back to the caller).
All these different behavior may be configured directly by your customer.
Out of working time, the system send a message to the caller related to the working status, and triggers one of the following behaviors, depending on configuration:
- Courtesy message and hang up
- Call transfer to an external number
- Call Transfer to Voice Mail
Easy to use WEB interface is available for configuration and management of the system; powerful statistics to check system behavior are available in an automatic way. Main capabilities of WEB configuration interface are:
- Generate new custom voice messages according to customers needs
- Change working time schedule parameters
- Configure the right system behavior in case particular conditions happen
- Keep simple directory lists, without need of experts in Voice Recognition Tools Grammatik
Competitive Analysis
Mida Voice Attendand is a unique solution for Automatic Voice Recognition enabling.
Main focus of our solution is:
- Quality: Loquendo engine is used, market leader in voice technology
- Reliability: each call is answered and is managed according to the configured path
- Customizations: Mida is ready to work with the customer and find the best solution for its business
- Easy to use: no training nor difficult configuration, the system automatically generates its wording data base
- Best customer management, by using customized voice messages both in answering and in transfering phases
Summary
- easy to use
- only basic functionality. Additional functions will be customized and implemented by Mida, depending on the customer
- scalable by using submenues.
- caller has the option to use DTMF signals or voice recognition for the extension input
- comparable to innovaphone's Waitingqueue object, but with more features
For a detailed analysis of the product please have a look at the [[Mida i-Suite - Mida Solutions - Testreport.
Pricing
Voice Attendant is a unique application, with a very aggressive price compared to similar high technology solutions.
Starting from around 5K (end user price) in case of Voice Attendant base configuration, licensing scheme is depending on required Voice Channels. In Base Configuration 2 VoIP channels are included.
Contact
| Marco Cortese | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mida Solutions | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| via Vigonovese, 115 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 35127, Padova | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Tel: | +39 049 760 185 / +39 049 762 9752 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Fax: | +39 049 870 8721 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mail: | sales@midasolutions.com | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||