Howto:VoiceDirector Personal 20/35 - VoiceCom Solutions - Testreport: Difference between revisions
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==Summary== | ==Summary== | ||
VoiceDirector enables you to lookup phone numbers in corporate directory or LDAP via IVR interface using only voice as user input. | VoiceDirector enables you to lookup phone numbers in corporate directory or LDAP via IVR interface using only voice as user input. | ||
The key feature tested in this testreport was call transfer on BRI interface performed by VoiceDirector. In a wealth of possible call transfer methods supported by VoiceDirector two of them, Explicit Call Transfer (ECT) and Call Transfer on Disconnect (DCT), were tested. DCT was successfully tested with no restrictions. ECT was tested with some restrictions: ECT is supported by innovaphone only in V7, no MoH was played by PBX as a result of bug in innovaphone firmware. A fix will be provided by innovaphone with V7 release or V7 hotfix release. | |||
==Certification Status== | ==Certification Status== | ||
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V7, Build 08-70047 | V7, Build 08-70047 | ||
==Test Socenario== | |||
This test report describes connection of VoiceDirector to innovaphone PBX via BRI interface. The BRI interface of VoiceDirector was connected to the BRI interface on innovaphone device registered to gateway object on the PBX. | |||
Following order of events occurs while call transfer via VoiceDirector: | |||
*User calls VoiceDirector number | |||
*after VoiceDirectors announce user says desired contact name | |||
*after successful lookup VoiceDirector announces the contacts | |||
*VoiceDirector set user on hold | |||
*user hears MoH | |||
*after connect to 3rd party VoiceDirector performs transfer | |||
*User is connected to 3rd party dialed by VoiceDirector | |||
===Call Transfer on Disconnect (DCT)=== | |||
Call Transfer on Disconnect is supported on innovaphone BRI interfaces. The only restriction on this method is complete blocking of BRI interface with single client for the time of lookup, so only single lookup at time is possible. | |||
===Explicit Call Transfer (ECT)=== | |||
Explicit Call Transfer enables two simultaneous phone book lookups at same time on single BRI interface to VoiceDirector. ECT is only available in the upcoming innovaphone Firmware Version 7. | |||
==Testresults== | ==Testresults== | ||
Two methods to accomplish call transfer was tested: DCT and ECT. | Two methods to accomplish call transfer was tested: Call Transfer on Disconnect (DCT) and Explicit Call Transfer (ECT). | ||
===Call Transfer on Disconnect (DCT)=== | ===Call Transfer on Disconnect (DCT)=== | ||
Call Transfer on Disconnect | Call Transfer on Disconnect was successfully tested with VoiceDirector. | ||
===Explicit Call Transfer (ECT)=== | ===Explicit Call Transfer (ECT)=== | ||
Call Transfer was successfull, but no MoH was played by innovaphone PBX while VoiceDirector was connecting to 3rd party. This behavior was tested with 08-70047, fix from innovaphone should be available with V7 release or hotfix. | |||
==Configuration of innovaphone PBX== | ==Configuration of innovaphone PBX== | ||
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For DCT usage change ECT-imp to DCT. | For DCT usage change ECT-imp to DCT. | ||
Revision as of 17:52, 7 July 2008
Summary
VoiceDirector enables you to lookup phone numbers in corporate directory or LDAP via IVR interface using only voice as user input.
The key feature tested in this testreport was call transfer on BRI interface performed by VoiceDirector. In a wealth of possible call transfer methods supported by VoiceDirector two of them, Explicit Call Transfer (ECT) and Call Transfer on Disconnect (DCT), were tested. DCT was successfully tested with no restrictions. ECT was tested with some restrictions: ECT is supported by innovaphone only in V7, no MoH was played by PBX as a result of bug in innovaphone firmware. A fix will be provided by innovaphone with V7 release or V7 hotfix release.
Certification Status
The tests for this product have been completed.
Testing of this product has been finalized June 17, 2008.
Version
Firmware Version:
4.0.2
innovaphone Firmware:
V6 sr2-hotfix5, Build 08-6090068
V7, Build 08-70047
Test Socenario
This test report describes connection of VoiceDirector to innovaphone PBX via BRI interface. The BRI interface of VoiceDirector was connected to the BRI interface on innovaphone device registered to gateway object on the PBX.
Following order of events occurs while call transfer via VoiceDirector:
- User calls VoiceDirector number
- after VoiceDirectors announce user says desired contact name
- after successful lookup VoiceDirector announces the contacts
- VoiceDirector set user on hold
- user hears MoH
- after connect to 3rd party VoiceDirector performs transfer
- User is connected to 3rd party dialed by VoiceDirector
Call Transfer on Disconnect (DCT)
Call Transfer on Disconnect is supported on innovaphone BRI interfaces. The only restriction on this method is complete blocking of BRI interface with single client for the time of lookup, so only single lookup at time is possible.
Explicit Call Transfer (ECT)
Explicit Call Transfer enables two simultaneous phone book lookups at same time on single BRI interface to VoiceDirector. ECT is only available in the upcoming innovaphone Firmware Version 7.
Testresults
Two methods to accomplish call transfer was tested: Call Transfer on Disconnect (DCT) and Explicit Call Transfer (ECT).
Call Transfer on Disconnect (DCT)
Call Transfer on Disconnect was successfully tested with VoiceDirector.
Explicit Call Transfer (ECT)
Call Transfer was successfull, but no MoH was played by innovaphone PBX while VoiceDirector was connecting to 3rd party. This behavior was tested with 08-70047, fix from innovaphone should be available with V7 release or hotfix.
Configuration of innovaphone PBX
Configure TEL interface as follows:
Create Gateway Object in PBX:
Register TEL Interface connected to VoiceDirector on Gateway Object:
Product Setup
Basic configuration of VoiceDirector in scenario using ECT:
For DCT usage change ECT-imp to DCT.