Howto:ACHAT - Authensis - Call Center Application Testreport: Difference between revisions

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m (New page: ==Summary== ==Certification Status== <!--{{Template:Compat Status "tested"}}--> <!-- {{Template:Compat Status "in progress"}} --> <!-- {{Template:Compat Status "certified"|certificate=...)
 
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==Test Results==
==Test Results==


===Basic Call===


{| border="1"
!Tested feature
!Result
|----
|call using g711a
|
|----
|call using g711u
|
|----
|call using g729
|
|----
|Overlapped sending
|
|----
|Early media channel
|
|----
|Device shows called id number
|
|----
|Device shows called id name
|
|----
|Device shows called id display info
|
|----
|Fax using T.38
|
|----
|CGPN can be supressed
|
|----
|Reverse Media Negotiaton
|
|----
|Device shows CDPN/CGPN on incoming call
|
|----
|Device shows CDPN/CGPN on outgoing call
|
|----
|Device shows connected number
|
|----
|Device shows diverting number
|
|----
|Device supports distinctive ringing
|
|----
|Device supports asymetric codec negotiation
|
|----
|Device supports codec renegotiation during a conversation
|
|----
|Device shows correct display message in case of busy CDPN
|
|----
|Device shows correct display message in case of not existing CDPN
|
|----
|Device shows correct display message in case that the call is declined
|
|----
|Voice Quality OK?
|
|}
=== DTMF ===


{| border="1"
!Tested feature
!Result
|----
|DTMF tones sent correctly
|
|----
|DTMF tones received correctly
|
|}




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|}
|}


=== Transfer with consultation ===
===Call transfer===


{| border="1"  
{| border="1"  
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!MoH Ok?
!MoH Ok?
|----
|----
|inno1 calls inno2. inno2 transfers to testphone.
|External caller transfered with consultation to user on slave PBX
|
|OK
|
|OK
|----
|----
||inno1 calls inno2. inno1 transfers to testphone.
|External caller blind transfered to user on slave PBX
|
|OK
|
|OK
|----
|----
|inno1 calls testphone. inno1 transfers to inno2.
|If call in previous test not answered fallback to agent or watingqueue
|
|N/A
|
|N/A
|----
|----
|inno1 calls testphone. testphone transfers to inno2.
|inno1 calls testphone. testphone transfers to inno2.
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|}
|}


=== Transfer with consultation (alerting only) ===


===Diversions===
{| border="1"  
{| border="1"  
!Tested feature
!Tested feature
!Voice Ok?
!Voice Ok?
!MoH Ok?
|----
|----
|inno1 calls inno2. inno2 transfers to testphone.
|Agent calls user diverted to service queue
|
|OK
|
|----
||inno1 calls inno2. inno1 transfers to testphone.
|
|
|----
|inno1 calls testphone. inno1 transfers to inno2.
|
|
|----
|inno1 calls testphone. testphone transfers to inno2.
|
|
|----
|testphone calls inno1. inno1 transfers to inno2.
|
|
|----
|testphone calls inno1. testphone transfers to inno2.
|
|
|}
 
=== Blind Transfer ===
 
{| border="1"
!Tested feature
!Voice Ok?
|----
|inno1 calls inno2. inno2 transfers to testphone.
|
|----
||inno1 calls inno2. inno1 transfers to testphone.
|
|----
|inno1 calls testphone. inno1 transfers to inno2.
|
|----
|inno1 calls testphone. testphone transfers to inno2.
|
|----
|testphone calls inno1. inno1 transfers to inno2.
|
|----
|testphone calls inno1. testphone transfers to inno2.
|
|}
|}


=== Blind Transfer (alerting only)===
{| border="1"
!Tested feature
!Voice Ok?
|----
|inno1 calls inno2. inno2 transfers to testphone.
|
|----
|inno1 calls testphone. testphone transfers to inno2.
|
|----
|testphone calls inno1. inno1 transfers to inno2.
|
|}




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===Directory===
===Directory===


{| border="1"
LDAP phonebook is not supported.
!Tested feature
!Result
|----
|Device built-in directory
|----
|Exists
|
|----
|Can be dialled from
|
|----
|Does CLI resolution
|
|}


==Configuration==


===innovaphone configuration===


== Configuration ==


=== innovaphone configuration ===


=== 3rd party product configuration ===
=== 3rd party product configuration ===

Revision as of 15:38, 19 August 2008

Summary

Certification Status

Version

work-route, control-route, admin-route: 

8.0.3

CSTA-Adapter: 

2.21.0.0

ACHAT Server: 

8.0.2

X-CAPI: 

3.3.36.0

Ansagenserver: 

1.17.4.6


innovaphone Firmware: 

6.00 sr2-hotfix6 08-60900.77

Test Setup

Connection to the PBX

SOAP to CSTA connector is a part of ACHAT and is used by ACHAT to monitor Waiting Queues and Agents.

Media connection to the PBX is handled by X-CAPI and used by IVR module of ACHAT.

Test Results

Hold/Retrieve

Tested feature Result
Device handles incoming hold (inactive) correctly
Device handles incoming hold (sendonly) correctly
Device can put a call on hold using correctly(inactive or sendonly)

Call transfer

Tested feature Voice Ok? MoH Ok?
External caller transfered with consultation to user on slave PBX OK OK
External caller blind transfered to user on slave PBX OK OK
If call in previous test not answered fallback to agent or watingqueue N/A N/A
inno1 calls testphone. testphone transfers to inno2.
testphone calls inno1. inno1 transfers to inno2.
testphone calls inno1. testphone transfers to inno2.


Diversions

Tested feature Voice Ok?
Agent calls user diverted to service queue OK


Other Features

Directory

LDAP phonebook is not supported.

Configuration

innovaphone configuration

3rd party product configuration

ACHAT is always installed and configured by Authensis technician.

Related Articles

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