Howto:VoiceDirector Personal 20/35 - VoiceCom Solutions - 3rd Party Product: Difference between revisions
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Revision as of 12:45, 11 September 2008
Product Name
VoiceDirector Operator and/or Personal
Certification Status
The tests for this product have been completed and it has been approved as a recommended product (Certification document).
Testing of this product has been finalized July 1st, 2008.
Category
Category:RecProd Call Center Applications
Functions
Short summary of the most important features:
- General : interactive voice response system
- Function Operator : automated attendant for call distribution
- Function Personal : mobile and stationary CTI, driven by voice
Version
4.0.2
Vendor
Description
- General expression : interactive voice response system, speaker independent speech recognition, made in Germany.
VoiceDirector is a simplified voice response system, adding or embeddding a voice command functionality to any PBX system. The product line provides pre-configured or scalable solutions, designed for almost instant usage out of the box. Due its nature, an installation is close to a plug'n play event.
Each function described below may run on one dedicated, single system or concurrently on one system, depending on requirements or customer demands. Available is a set of eight (8) preconfigured system and a open, modular system, which may combine both functions in bigger size as needed (modular system = up to 2000 targets(Operator) and/or 2000 user (Personal).
- Function Operator - represents a company switchboard:
- automated call distribution
- automated attendant
- answering machine
- VoiceMail system
- german oder english systems available
Announce records are imported as wav-files, planned and created by the Vendor. In alternation, VoiceDirector Operator is the function-base for various Soundstudios for a high quality Audio Branding for individual Corporate Identity requirements.
- related pre-configured systems :
VoiceDirector Operator20, Operator35, Operator50, Operator100.
(the number represents the included licences, i.e., Operator20 = 20 keywords being recognized)
- related modular systems :
VoiceDirector VD1 or VD2 with scalable licence pack Operator up to 2000 keywords
- Operator Demo : For a interactive demonstration call vendor's demoline +49 911 2526 7 555 (german announcing)
Function Personal - voice operated contact management - voice enabled Outlook:
- unified usage of all phones
- contact data feeded by MS Outlook, Lotus, LDAP, CRM, etc.
- personal or common databases
- no analog recording, no training, no learn modus
- sending e-mails from any phone
- Call-Back Function - significant cost savings especially for cellphones
VoiceDirector Personal delivers a seamless usage of all kind of phones to a user, where ever he may be. Calling the centered VoiceDirector from any phone allows the user to re-route his calls allways outbound via the PBX - simply by saying a name, a nickname or else. Up to 15 different phonenumbers of one contact can be selected. In addition, the user can send VoiceMails to any contact's mailadresses.
- related systems :
VoiceDirector Personal20, Personal35, Personal50, Personal100.
(the number represents the included licences, i.e., Personal20 = 20 users can use the system)
- related modular systems :
VoiceDirector VD1 or VD2 with scalable licence pack Personal up to 2000 users
Demo : For potential customers, VoiceCom offers a full featured Demo Account at its public system to evaluate the performance and functionality on an individual base - this offer is free of charge and requires no commitments.
News June 2008 :
Newest Feature of VoiceDirector Personal is Call Back - providing a efficient way to center all communication costs to the PBX :
A user initiates a call either from homeoffice, private phones, cellphones with or w/o PrePaid card or while under roaming conditions without established a real connection, the centered VoiceDirector calls back instantly after the initial call. In example, calling a contact in China from a german carphone while being in Switzerland runs at the fractions of the costs as of today without VoiceDirector Personal. By the way : This is all done by pushing one single button, eyes-free and in the final consequence street legal while driving.
Remarks
Howto:VoiceDirector Personal 20/35 - VoiceCom Solutions - Testreport
Contact
| VoiceCom Solutions GmbH | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Südwestpark 70 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| D-90449 Nürnberg | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Tel: | +49 (0) 911 25 26 70 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Fax: | +49 (0) 911 25 26 711 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mail: | contact@voicecom.de | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||