Reference10:Release Notes Recorder

This roadmap describes the V10 Voice Recorder.

This article is generated automatically. Do not edit! Please see the disclaimer before using the information presented here!

V10 Service Release 1

Changes included in Version 10 Service Release 1 Definition

Player Version Trial04

Status	Closed
Id	116245

In the previous version Trial 03 if many records are selected and played in a playlist it could happen that each track jof the list is reproduced just for few seconds. Can not be reproduced in any case, depends on various factors.
Solved in this Version, build 1018 is updated in the unofficial trials.

Recorder: Problem with CF in Trial 24

Status	Closed
Id	116820

Access to the CF fails in some installationswith build 1018.
Even the length of some fields seems to be too short (20 Character), adjusted to 100 Characters

Should be solved in Trial 25 (Build 1019)

Numbers with * and #

Status	Closed
Id	128340

If a called numbers contains # the record is stored but not synchronized with the reporting, a reporting error is displayed.
If a number contains a * then record is not stored and a program error is displayed.
Solved in Build 1072

Recording Build 1080 Edition 111

Status	Closed
Id	138529

Former Build works bad if the webdav is done on a innovaphone HW Plattform but works fine on a CF and IPVA. The timeout in the Request was too short and the result is a CF down message.

If the working directory has space in the name the Pcap2Wave fails. Solved.

Voice Recording PCAP file Transfer fails

Status	Closed
Id	144582

See ticket ###139679
See
http://wiki.innovaphone.com/index.php?title=Support:Voicerecording_Build_1088_and_1089_considered_harmful

Port in IP-Address

Status	Closed
Id	146158

If in the IP-Address a Port is indicated the web Version of the Recorder would fail.
Resolved in Build 1091
See also ###145312###

Do not Record empty Files

Status	Closed
Id	146861

All records, even small one, are recorded.
Solved in Build 10092

Recording time error at 12:00

Status	Closed
Id	148628

At 12:00 time will be displayed "00:00"
Solved with build 1094

###145984###

Recording wrong date/time and delete timeout

Status	Closed
Id	149724

In some situations date and/or time information could be wrong. On top if webdav is selected (not on pure CF) day and month can be swapped manually.
If on a CF there are many file to delete one after another the results are unpredictable. The CF (pure CF, not over webdav) is very sensitive and slow, therefore a delay of at least one second between delete commands must be observed.
Solved in Build 1097

TCR works wrong and 12:00 AM is stored as 00:00 if CF

Status	Closed
Id	150482

Solved in Build 1098

No TCR on Webdav

Status	Closed
Id	152767

TCR works just on the CF, not the Webdav.
Solved in build Buidl 1099.

Missing Records

Status	Assigned
Id	158245

If in a call are involved more than 10 objects (for example because the call initially was distributed with a broadcast object) the recorder is not able to recognize if the user was involved. That depends off the position because the recorder sear up to 10 levels in the XML response. Extended to 90 levels (objects involved in a call).
In some situation the number of am agent is not his internal number but extended with a called object number. For example the user 36 appears in the reporting as user 5736 because he was called through that object. The result is that the recording again is not recognizing that this user is to record. Now also the name will be checked to avoid that.

Solved in Build 1102, see also ###156608###

test

Status	Closed
Id	115625

das ist der test

Enhanced Layout

Status	Closed
Id	118144

- Setup: Allow delete records without connection to the recorder (for future synchronization with the reporting DB)
- Setup: Allow export of encoded files
- Setup: Allow instant Play
- Setup: Allow transcription
- Screen setup more than 100% is supported
- New layout/symbols
- Automatic hide of unused/unusable symbols: The playlist and Clockdisplay keys are displayed only if the situation allows an action
- Additional time information: elapsed and time to end is displayed always under the progress slider
- Hiding of additional information: Player, Memory, Volume and Call Details can be hided from the user. The setup is automatically saved and available even after a restart.

Player via http

Status	Closed
Id	129321

See relative Wiki article for description

http://wiki.innovaphone.com/index.php?title=Howto:Player_over_http

Player: filter for more exension

Status	Closed
Id	132109

See just numbers:
It is also possible indicate a filter for more extension numbers separated by a semicolon. In this case a drop down selection field will appear and the desired extension as filter can be selected. This is usefully when for example a supervisor should see all his agents? calls (but not any recorded call).

Build 1077

Build 1084

Status	Closed
Id	141033

From Build 1084 on the recorder will not map drives but access via http to the CF/webdav.
Slaves operations is possible.
TCR recording is diseabled in this build.

Recording on large PBX

Status	Closed
Id	148630

see
http://wiki.innovaphone.com/index.php?title=Howto:Recording_in_large_PBXs

recording 10 hotfix2

Changes included in Version 10 Service Release 2 Definition

Recorder Loop in PBX

Status	Assigned
Id	167429

If an incomming call is directed to a CFU to an external destination this will not recordet (message "no Agent").
Fixed in Build 1112

Recording fails when numer contain more than one *

Status	Assigned
Id	168921

fixed in Build 1114
###168239###

Player path

Status	Assigned
Id	169054

In the Player the path can not be set.
The recorder has still the problem with * in the number.
Both items fixed in build 1119

Recorder on CF and Webdav Build 1123

Status	Assigned
Id	171860

On CF date/Time Error in file parsing are possible.

Pcap without CDR - Build 1114

Status	Assigned
Id	168330

The number of cycles before a pcap file without CDR ticket is deleted can be set. On top can be selected if before deleting the pcap a emergency copy in the TMP directory should be done or not.