Howto:Using the Voicemail object as a post call review
Applies To
This solution was implemented and tested using
- innovaphone Voicemail, Build 60060
- IPxxx with V12rxsrx
More Information
This is a Simple Script to redirect a caller to the voicemail object after having called in a callcenter. The caller gets to choose to give a grade from 1 - 6, which is then saved as textfile.
Please notice that the script, paths and default messages are in German
To change this, please take a look at the Customization section
Configuration prerequisite
A few preconditions are assumed:
- a Voicemail object vm:3 is existing
- a User Klaus:123 is existing
Configuration
- Place the downloaded script in your CF directory (e.g.: CF0/rufbewertung/*)
- Configure your vm:3 Script-Url to point to the Script in the main dir (e.g.: http://127.0.0.1/DRIVE/CF0/rufbewertung/bewertung.xml)
- Setup a Function-Key for Klaus:123 using the Redirect function.
- Set a Name you desire to show on the phone (if available)
- Set the Redirect number to 3123 (vm number + Klaus number)
- Set the checkmark Redirect Active Call to active
With this done, you are basically all set.
Testing
To test the script, please proceed through the following route:
- Start a call to the user Klaus:123
- After Picking up the call, press the configured Redirect button twice to redirect the caller directly to the voicemail object
- The caller is now asked to input a grade from 1 - 6.
- Making a wrong input causes a announcement informing that the input is invalid, asking for a right one.
- Finishing the firs input, the caller is asked to input another grade for the second question.
- After all questions are answered, a file containing the choices is written.
- The file can be found at CF0/rufbewertung/bewertungen/<date>/
Customization
Changing the audio
If you want to change the audio, please take a look at the script itself.
I have marked the locations, where the audio is being loaded, explaining what the announcement is stating.
To create announcements for your testing environment, i advise you to check out fromtexttospeech.com[1] , creating the corresponding messages and converting them through the Innovaphone Audio Converter[2].
Adding questions to the pool
To add a question, just expand the list of questions in the script.
Here is a generic example, on what it looks like:
<store-get root="" name="bewertung_ansage_2.$coder" out-url="$url"/>
<pbx-prompt url="$url" barge-in="false"/>
<call name="DTMFDetect"/>
Known Problems
Download
- http://download.innovaphone.com/ice/wiki-src#postcallreview - download the complete file package of scripts and files described in this article.