Howto:Trizwo Support App - trizwo GmbH IT & Communication - Partner App: Difference between revisions

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[[Image:trizwo Support App_logo.png||200px|right]]
[[Image:CompanyLogo.png||200px|right]]


==Product Name==
==Product Name==
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==Certification Status==
==Certification Status==
<!-- do not remove comment. Will be added by innovaphone upon document check, app availablity in innovaphone-appstore & operational check -->
<!-- do not remove comment. Will be added by innovaphone upon document check, app availablity in innovaphone-appstore & operational check -->
{{Template:Compat_Status_referral_product_new|type=App}}
This App has been listed October 2022.


==Category==
==Category==
<!-- Do not change this section and do not remove comments. Will be set by innovaphone upon document check -->
<!-- Do not change this section and do not remove comments. Will be set by innovaphone upon document check -->
<!-- {{Category:3rdParty product categorie to be filled by innovaphone}} -->
[[Category:Partner_Apps|{{PAGENAME}}]]
<!-- [[Category:3rdParty product categorie to be filled by innovaphone|{{PAGENAME}}]] -->
{{Category:3rdParty_VoIPSystem_Management}}
[[Category:3rdParty_VoIPSystem_Management|{{PAGENAME}}]]


==Vendor==
==Vendor==
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==Functions==
==Functions==
<!-- Mandatory topic. -->
<!-- by vendor:
<!-- Give functional description about the application. Use formattings if needed -->
  - place here a short and concise list of features that are supported by your product  
<!-- Preferred format is a short list of functions/buzz words offered by the product -->  
  -->
 
Short summary of the most important features:
<!--
* Editable Homepage: Contact information as well as procedural instructions can be saved here.
* Feature1
* Users of the telephone system receive contact information or links of the innovaphone partners‘ IT support.
* Feature2
* The homepage can be edited in the editor.
* Feature3
* To create a support ticket configuration data as well as system logs are needed.
-->
* Via the Report-function vital data as well as logs can be accessed and summarized in a report.zip file.
 
* Through List Creator information of user objects in the PBX can be exported into various formats.
=== Provided APIs ===
* Lists can be created, that show which license is assigned to which user.
<!-- Optional topic. -->
<!-- name APIs which product provides - if any -->
<!-- e.g. some of these https://sdk.innovaphone.com/13r2/doc/reference.htm#APIs -->
 
<!--
* API1
* API2
* API3
-->


==Licensing==
==Licensing==
<!-- Mandatory topic. -->  
<!-- Mandatory topic. -->  
<!-- Give information about costs and licensing model. Use formattings if needed -->
<!-- Give information about costs and licensing model. Use formattings if needed -->
 
none
==Prerequisites==
<!-- Optional topic. -->
<!-- If applicable, name any system requirements / technical requirements. For example, if the function of the free app requires the use of software for which a fee is charged. -->


==Versions==
==Versions==
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===Compatible innovaphone firmware versions===
===Compatible innovaphone firmware versions===
<!-- List compatible major innovaphone firmware versions. Several listings are valid -->
<!-- List compatible major innovaphone firmware versions. Several listings are valid -->
* innovaphone V13r1
* innovaphone at least V13r2sr1
 
===Application versions used for interop testing===
===Application versions used for interop testing===
<!-- Give used versions for testing of both innovaphone and 3rd-pty product -->
<!-- Give used versions for testing of both innovaphone and 3rd-pty product -->
<!-- replace 3rd-Pty-Application by real name -->
<!-- replace 3rd-Pty-Application by real name -->
* vendorname productname versionno
* trizwo Support App: 13r2 131015sr21
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<!-- adjust tested innovaphone FW -->
* innovaphone V13r2sr5
* innovaphone V13r2sr5
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<!-- Mandatory topic. -->  
<!-- Mandatory topic. -->  
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty application -->
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty application -->
<!-- We recommend to add a link to your website providing this information or alternatively provide a PDF-formatted config document. -->
<!-- It is required to provide a PDF-formatted config document. -->


<!-- List the config steps by adding text & pictures -->
<!-- List the config steps by adding text & pictures -->
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<!-- If not present, no certificate will be given at all -->
<!-- If not present, no certificate will be given at all -->
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer -->
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer -->
For configuration, please refer [https://www.trizwo.de/apps/myapps-support-app/ our website] or the [https://innoapps.docu.trizwo.it/barebones/support/docs/index__de.html technical documentation].


==Contact==
==Contact==
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| Mail: || [mailto:uwe.wellecke@trizwo.de uwe.wellecke@trizwo.de]
| Mail: || [mailto:uwe.wellecke@trizwo.de uwe.wellecke@trizwo.de]
|}
|}
[[Category:Compat|{{PAGENAME}}]]

Latest revision as of 09:06, 9 May 2023

Trizwo Support App logo.png

Product Name

trizwo GmbH IT & Communication trizwo Support App

Certification Status

Referralprod.PNGThis App is listed due to a customer testimonial. No tests have been conducted by innovaphone.

This App has been listed October 2022.

Category

VoIP system management products

Vendor

Trizwo Logo horizontal.png trizwo GmbH

Description

The trizwo Support App aims to facilitate support cases. The app has especially been developed for innovaphone partners and administrators, who administrate myApps installations themselves.

Functions

Short summary of the most important features:

  • Editable Homepage: Contact information as well as procedural instructions can be saved here.
  • Users of the telephone system receive contact information or links of the innovaphone partners‘ IT support.
  • The homepage can be edited in the editor.
  • To create a support ticket configuration data as well as system logs are needed.
  • Via the Report-function vital data as well as logs can be accessed and summarized in a report.zip file.
  • Through List Creator information of user objects in the PBX can be exported into various formats.
  • Lists can be created, that show which license is assigned to which user.

Licensing

none

Versions

Compatible innovaphone firmware versions

  • innovaphone at least V13r2sr1

Application versions used for interop testing

  • trizwo Support App: 13r2 131015sr21
  • innovaphone V13r2sr5

Configuration

For configuration, please refer our website or the technical documentation.

Contact

Uwe Wellecke
trizwo GmbH IT&Communication
Biedenkamp 1A
21509 Glinde
Tel: +49 40 611980 102
Fax: +49 40 611980 2102
Mail: uwe.wellecke@trizwo.de
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