Howto:Trizwo WQ Status App - trizwo GmbH IT & Communication - Partner App: Difference between revisions

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<!-- this text is a comment that is not visible on normal view at the article. -->
[[Image:Logo_trizwo_wq_support_app.png||200px|right]]
<!-- to create a new entry here,
  - fill in all sections marked as "by vendor"
  - innovaphone will then complete the remaining sections (marked as "by inno")
 
  Please note that this article is in English only!
  feel free to ask presales in case you have any difficulties on editing wiki articles
  -->
 
<!-- by vendor:
  - upload your company and product logo (if any) in a suitable size (.pgn preferred)
  - replace images below with your logo
  -->
[[Image:company logo.png||200px|right]]
[[Image:product logo.png||200px|right]]
 
{{FIXME|reason=Note: Article - Name for SIP Providers 3rdparty product page should be Howto:Country-Provider-Productname-Year-SIP-provider.}}


==Product Name==
==Product Name==
<!-- by vendor:
<!-- Mandatory topic. -->
  Place here Official Product Name, as used in vendors product collateral
[https://www.trizwo.de/apps/ trizwo WQ Status App]
  If you have a dedicated product page (not a generic vendor page) in English, also put the link below
  -->
My Product [http://www.company.com/products/myproduct.htm Vendor Product Page]


==Certification Status==
==Certification Status==
<!-- by inno
<!-- do not remove comment. Will be added by innovaphone upon document check & app availablity on appstore -->
  - uncomment one of the stati below
{{Template:Compat_Status_referral_product_new|type=App}}
  - update date below
  -->
<!--{{Template:Compat Status "planned"}}-->
<!-- {{Template:Compat Status "in progress"}} -->
<!-- {{Template:Compat_Status_"referral_prod."|certificate=Tpl_sip.business_Toplink_SIP_Provider_-_product-cert.pdf}} -->
<!-- {{Template:Compat_Status_"engineered_prod."|certificate=Tpl_sip.business_Toplink_SIP_Provider_-_product-cert.pdf}} -->
<!-- {{Template:Compat_Status_"rec._prod."|certificate=Tpl_sip.business_Toplink_SIP_Provider_-_product-cert.pdf}} -->
<!--{{Template:Compat Status "tested"}} -->
<!-- {{Template:Compat Status "rejected"}} -->
<!-- {{Template:Compat_Status_"referral_prod."-no-certificate}} -->


<!-- Testing of this product has been finalized January 1st, 1970. -->
This App has been listed September 2022.


<internal>
==Category==
Zertifikatsvorlagen liegen unter \\inno-sifi\dfs\Techserv\Testlab
<!-- Do not change this section and do not remove comments. Will be done by innovaphone upon document check -->
Beim Abschluss des Tests (egal ob gut, schlecht oder abgebrochen) <strong>bitte Nachricht an ptr</strong>!
[[Category:Partner_Apps|{{PAGENAME}}]]
<br>Bitte darauf achten, dass das Zertifizierungsdatum angegeben ist, also "Testing of this product has been finalized January 1st, 1970"
[[Category:3rdParty_Reporting_/_Monitoring|{{PAGENAME}}]]
</internal>
{{Category:3rdParty_Reporting_/_Monitoring}}


==Category==
==Vendor==
<!-- by inno:
<!-- Mandatory topic. -->
  - select one or more of the available recommended product categories
[[Image:Trizwo_Logo_horizontal.png]] [http://www.trizwo.de trizwo GmbH]
    a list of valid Categories can be found in
    Special Pages / Prefix Index / Display pages with prefix = RecProd, Display pages with prefix = Category
    (you need to apply it twice, first as template {{..}}, seconds as category [[..]])
  -->


{{Category:3rdParty SIP Provider}}
==Description==
[[Category:3rdParty SIP Provider|{{PAGENAME}}]]
<!-- Mandatory topic. -->
<!-- Give description about the product, benefits, other information to mention to understand main product purpose -->
The trizwo WQ Status App collects the number of calls as well as their standby time and displays it in an overseeable waiting queue.


==Functions==
==Functions==
<!-- by vendor:
<!-- Mandatory topic. -->
  - place here a short and concise list of features that are supported by your product
  -->
Short summary of the most important features:
Short summary of the most important features:
*basic call
*observation of callevents
*email to fax
*displays number of calls in a waiting queue
*call park function
*displays standby time of calls in a waitng queue
*...
 
==Licensing==
<!-- Mandatory topic. -->
<!-- Give information about costs and licensing model. Use formattings if needed -->
 
At this moment, the app is license free. This will be changed!
The licenses will be available in the innovaphone price list soon.


==Version==
One license per user with any number of devices.
<!-- by inno:
This license is for one user per queue. This license is debited if the function is configured for a user on the PBX – independent of the usage (no Floating)!
  - version of software that was tested, as declared by the vendor or reseller(in case of customer testimonial), please not if patches have been applied
  -->
1.2.3


==Vendor==
Purchase list price per user EURO 44,-
<!-- by vendor
  - Official name of your company, at best linked to your companies web site url, Official name of the vendors web site
  - you may also add a logo
    - upload your company logo (.png preferred, suitable size)
    - replace logo below with yours
  -->


[[Image:3rdPartyGoldfischglas 03.png]] [http://www.company.com Company Inc.]
Software assurance SSC 66


Rental iSC 20


==Description==
Cloud iSC 29
<!-- by vendor:
  - add short description of the product features, like on a data sheet.  Maximum 250 words.
  -->


==Competitive Analysis==
==Versions==
<!-- by vendor:
<!-- Mandatory topic. -->
  - add short competitive analysis.  Maximum 250 words.  This text should enable the innovaphone reseller to select
<!-- If not present or outdated innovaphone FW is used, no certificate will be given at all -->
    your product for scenarios where it is especially useful
===Compatible innovaphone firmware versions===
  -->
<!-- List compatible major innovaphone firmware versions. Several listings are valid -->
* from innovaphone V13r2sr11


==Summary==
===Application versions used for interop testing===
<!-- by inno:
<!-- Give used versions for testing of both innovaphone and 3rd-pty product -->
  - add remarks regarding the product, such as special features, firmware versions or licenses required on the inno side,
<!-- replace 3rd-Pty-Application by real name -->
    parts of the product that has not been tested or limitations discovered.  very short and concise (everything else is in
* trizwo Support App: 131014 sr20
    the test report)
<!-- adjust tested innovaphone FW -->
  - add link to product test report here
* innovaphone V13r2sr11
  -->
[[Howto:Vendor SIP Compatibility Test|innovaphone Vendor Testreport]]
<br>- or -<br>
<!-- by inno:
  as an alternative, if the product is known to be working due to a successful customer project
  -->
This solution proved to meet the expectations in the following customer projects:
* [http://www.partner-or-innovaphone.com/customer-success-story www.partner-or-innovaphone.com/customer-success-story]
* [[Howto:Customer-Testreport-and-Result]]
<br>- or -<br>
<!-- by inno:
  as an alternative, if the product has been tested by the vendor
  -->
This solution has been tested by the vendor. 
[http::/www.vendor.com/testresultpage http::/www.vendor.com/testresultpage]
<br>
[[Howto:Hardcopy-of-Vendor-Testreport-and-Result]]


==Pricing==
==Configuration==
<!-- by vendor:
<!-- Mandatory topic. -->
  - describe ballpark pricing, e.g. "500€ per seat" or "starting at 25.000€ depending on the number of trunk lines" 
<!-- Describe configuration steps to be done for both innovaphone and 3rd-pty application -->
  -->
<!-- It is required to provide a PDF-formatted config document. -->


<!-- List the config steps by adding text & pictures -->
<!-- Name used APIs to be activated in ap-objects -->


<!-- If not present, no certificate will be given at all -->
<!-- in any case you must be aware of the fact that any questions concerning configuration issues will be directly forwarded by innovaphone to you as manufacturer -->
Grafana is not mandatory for using the app. For further configuration, please refer to [https://innoapps.docu.trizwo.it/barebones/wqstatus/docs/install.html the manual on our website].


==Contact==
==Contact==
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   - in case of a customer testimonial the contact details of the reseller are not disclosed here. As contact person should act sales@innovaphone.com. In order to find the reseller responsible for this product, enter also the corresponding mantis ticket number in invisible tags.  
   - in case of a customer testimonial the contact details of the reseller are not disclosed here. As contact person should act sales@innovaphone.com. In order to find the reseller responsible for this product, enter also the corresponding mantis ticket number in invisible tags.  
   -->
   -->


{|
{|
| colspan=99 |  Marcus Testman
| colspan=99 |  Uwe Wellecke
|-
|-
| colspan=99 | company
| colspan=99 | trizwo GmbH IT&Communication
|-
|-
| colspan=99 | address
| colspan=99 | Biedenkamp 1A
|-
|-
| colspan=99 | zip, town
| colspan=99 | 21509 Glinde
|-
|-
| Tel: || +49 7031 73009 0
| Tel: || +49 40 611980 102
|-
|-
| Fax: || +49 7031 73009 99
| Fax: || +49 40 611980 2102
|-
|-
| Mail: || [mailto:info@company.com info@company.com]
| Mail: || [mailto:uwe.wellecke@trizwo.de uwe.wellecke@trizwo.de]
|}
|}
[[Category:Compat|{{PAGENAME}}]]

Latest revision as of 12:08, 27 September 2023

Logo trizwo wq support app.png

Product Name

trizwo WQ Status App

Certification Status

Referralprod.PNGThis App is listed due to a customer testimonial. No tests have been conducted by innovaphone.

This App has been listed September 2022.

Category

Call Statistics, Call Monitoring Systems

Vendor

Trizwo Logo horizontal.png trizwo GmbH

Description

The trizwo WQ Status App collects the number of calls as well as their standby time and displays it in an overseeable waiting queue.

Functions

Short summary of the most important features:

  • observation of callevents
  • displays number of calls in a waiting queue
  • displays standby time of calls in a waitng queue

Licensing

At this moment, the app is license free. This will be changed! The licenses will be available in the innovaphone price list soon.

One license per user with any number of devices. This license is for one user per queue. This license is debited if the function is configured for a user on the PBX – independent of the usage (no Floating)!

Purchase list price per user EURO 44,-

Software assurance SSC 66

Rental iSC 20

Cloud iSC 29

Versions

Compatible innovaphone firmware versions

  • from innovaphone V13r2sr11

Application versions used for interop testing

  • trizwo Support App: 131014 sr20
  • innovaphone V13r2sr11

Configuration

Grafana is not mandatory for using the app. For further configuration, please refer to the manual on our website.

Contact

Uwe Wellecke
trizwo GmbH IT&Communication
Biedenkamp 1A
21509 Glinde
Tel: +49 40 611980 102
Fax: +49 40 611980 2102
Mail: uwe.wellecke@trizwo.de
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