Reference13r2:Concept Hardware Rental: Difference between revisions

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<!-- Keywords: Hardware, Rental, miete -->
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==Applies To==
==Applies To==
This information's applies to
This information applies to
* innovaphone PBX from version 13r2 sr9  
* innovaphone gateways/phones from version 13r2 sr9  
* App Platform version 13r2 sr9
* Devices app version 13r2 sr9


=Requirements=
==Requirements==
* a hardware rental contract
* a hardware rental contract
* special rental devices (can be selected with the rental contract)
* special rental devices (can be ordered after conclusion of a rental contract inside the Portal my.innovaphone)
* innovaphone PBX version 13r2 sr9 or higher
* innovaphone gateway/phone version 13r2 sr9 or higher
* a running App Platform 13r2 sr9 and access to the Devices App
* Devices app with 13r2 sr9 and access to the Devices app


==Hardware rental program and payment method==
innovaphone uses iSC (innovaphone Service Credits) as a payment method for the flexible hardware rental program. The iSC are bound on a customer specific account to a specific domain. As soon as a hardware is activated for renting, the account balance starts decreasing.
* iSC can be ordered via the innovaphone sales channel and are managed through the myApps Platform. The delivery is realized in form of an activation key. Then iSC are loaded through the Devices app to a specific customer account to a specific domain. The customer account is logically connected to [[Reference:My Innovaphone | My Innovaphone]]. Hardware rental however is exclusively managed via the Devices app.
* iSC are not just for hardware rental. An existing iSC balance can therefore be used flexibly by the same customer in the same domain to rent other licenses or services.
* The rental program is operational as long as a positive iSC balance is available on the customer account. The hardware rental functionality stops immediately when the iSC balance becomes zero. A negative iSC balance is not accepted.


==Hardware Rental program and Payment method==
===Hardware licenses===
innovaphone uses iSC (innovaphone Service Credits) as a payment method for the flexible hardware rental program. The iSC are bound on a customer specific account. As soon as a hardware  is activated for renting, the account balance starts decreasing, in function of the given hardware rental configuration.
* Hardware licenses are part of the hardware rental and must not be licensed separately.
* iSC can be ordered via the innovaphone sales channel and are managed through the myApps Platform. The delivery is realized in form of an activation key. Then iSC are loaded through the Devices App to a specific customer account. The customer account is logically connected to the [[Reference:My Innovaphone | My Innovaphone]]. The hardware rental however, are managed exclusively via the Devices App.
* iSC are not bound to a customer account. Existing iSC balances can therefore be used flexibly, by the same customer, to rent other licenses or services.
* The rental program is operational, as long as a positive iSC balance is available on the customer account. The hardware rental functionality stops immediately when the iSC balance becomes zero. A negative iSC balance is not accepted.


====Hardware licenses====
* The hardware licences are part of the hardware rental and must not licenced separately.


===Technical aspects===
The rental duration is calculated on each change of hardware and license in the domain. Consequently, after each change in the configuration new licenses and hardware with a new duration are transferred to the gateways and also stored in the Devices App itself.
If the rental expires, the gateway reboots and the hardware is not operational anymore.
The licenses are also transferred after each reconnect of a gateway to the Devices app.
[[Remarks:]]
* The Devices app must be online and have access to my-app.innovaphone.com!
===Hardware rental device orders===
You can order hardware rental devices inside the Portal my.innovaphone after you have concluded a hardware rental contract.<br/>
You must start the hardware rental within '''10 days''' after shipment at innovaphone! If you start it later, you must still pay the difference in iSC.


====Technical aspects====
====Returns/Defects====
The rental duration is calculated on each change of hardware and licence in the domain. Consequently, after each change in the configuration new licenses and hardware with a new duration are transferred to the gateways and also stored in the Devices App itself.
If you want to return a device to innovaphone or if a device is defect, you must cancel the single hardware rental contract for this device inside your Devices app.<br/>
If the rental expires, the gateway reboots and the hardware are not operational anymore.
The device must be received max '''10 days''' later by innovaphone. Otherwise, innovaphone is eligible to invoice the payable iSC.
The licenses are also transferred after each reconnect of a gateway to the Devices App.
If you want a replacement device, simply order a new device of the same type.
[[Remarks:]]
* The Devices App must be online and have access to my.innovaphone.com!


====Notifications====
You will receive email notifications if a device is not actively rented. Warning email addresses can be handed during the order process and the contract owner and orderer will receive these mails in addition too.<br/>
Notifications are starting three working days before the period is over.


==Configuration==
==Configuration==
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* run and finish the normal install process on the special rental hardware.
* run and finish the normal install process on the special rental hardware.
<br>
<br>
* open the devices app[[image:devices-app.png|thumb|upright=5.0|right|devices]]
* open the Devices app[[image:devices-app.png|thumb|upright=5.0|right|devices]]
<br>
<br>
<br>
<br>
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<br>
<br>
<br>
<br>
* click on Access Rights[[image:kundenkonto.png|thumb|upright=5.0|right|Access Rights]]
* click on Customer Account[[image:kundenkonto.png|thumb|upright=5.0|right|Customer Account]]
<br>
<br>
<br>
<br>
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<br>
<br>
<br>
<br>
* login with your my.innovaphone account and select your hardware rental contract.
* login with your my.innovaphone account and check that you see your hardware rental contract
* add the phones over the provisioning process
* add phones and gateways by the standard provisioning process
<br>
<br>
<br>
* click on rental [[image:rental.png|thumb|upright=5.0|right|rental]]
* click on rental [[image:rental.png|thumb|upright=5.0|right|rental]]
** here you have the overview to your contract and the status of your iSC's.
** here you have the overview to your licenses, devices and the status of your iSCs.
<br>
<br>
<br>
<br>
<br>
<br>
<br>
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<br>
<br>
<br>
<br>
* Tab Hardware [[image:miete-software.PNG|thumb|upright=5.0|right|Tab Hardware]]
** add and activate the listed Phones to your hardware rental
<br>
<br>
<br>
<br>
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<br>
<br>
<br>
<br>
* Tab Contract [[image:miete-contract.PNG|thumb|upright=5.0|right|Tab Contract]]
<br>
** overview to your devices and the contract information's
* Tab Hardware [[image:miete-hw.PNG|thumb|upright=5.0|right|Tab Hardware]]
*** possibility to change (RMA) or deactivate the rental for a special device
** add and activate the listed devices to your hardware rental
** if you deactivate hardware rental here, you still need to pay iSCs for the time until you activate the rental again! But you can use this method to move a device between different Devices instances.
** provisioned devices are automatically added to hardware rental, you just need to manually add hardware which you connect manually to your Devices App
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
* Tab Rental contracts/Defects [[image:miete-contract.PNG|thumb|upright=5.0|right|Tab Rental contracts/Defects]]
** overview of your devices
** possibility to cancel a single hardware rental contract for a specific device
*** you can tell us here if you return a device because of a defect
*** if you need a new device as a replacement, simply order a new hardware rental device
*** you must return the cancelled device within 10 days to innovaphone
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
* Button History [[image:history.PNG|thumb|upright=5.0|right|Tab Contract]]
** you can download a excel sheet with history information
<br>
<br>
<br>
<br>
<br>
<br>
* Button History [[image:history.PNG|thumb|upright=5.0|right|Tab Contract]]history.PNG
<br>
<br>
<br>
<br>

Latest revision as of 15:31, 21 December 2022


Applies To

This information applies to

  • innovaphone gateways/phones from version 13r2 sr9
  • Devices app version 13r2 sr9

Requirements

  • a hardware rental contract
  • special rental devices (can be ordered after conclusion of a rental contract inside the Portal my.innovaphone)
  • innovaphone gateway/phone version 13r2 sr9 or higher
  • Devices app with 13r2 sr9 and access to the Devices app

Hardware rental program and payment method

innovaphone uses iSC (innovaphone Service Credits) as a payment method for the flexible hardware rental program. The iSC are bound on a customer specific account to a specific domain. As soon as a hardware is activated for renting, the account balance starts decreasing.

  • iSC can be ordered via the innovaphone sales channel and are managed through the myApps Platform. The delivery is realized in form of an activation key. Then iSC are loaded through the Devices app to a specific customer account to a specific domain. The customer account is logically connected to My Innovaphone. Hardware rental however is exclusively managed via the Devices app.
  • iSC are not just for hardware rental. An existing iSC balance can therefore be used flexibly by the same customer in the same domain to rent other licenses or services.
  • The rental program is operational as long as a positive iSC balance is available on the customer account. The hardware rental functionality stops immediately when the iSC balance becomes zero. A negative iSC balance is not accepted.

Hardware licenses

  • Hardware licenses are part of the hardware rental and must not be licensed separately.


Technical aspects

The rental duration is calculated on each change of hardware and license in the domain. Consequently, after each change in the configuration new licenses and hardware with a new duration are transferred to the gateways and also stored in the Devices App itself. If the rental expires, the gateway reboots and the hardware is not operational anymore. The licenses are also transferred after each reconnect of a gateway to the Devices app. 

Remarks:
* The Devices app must be online and have access to my-app.innovaphone.com!

Hardware rental device orders

You can order hardware rental devices inside the Portal my.innovaphone after you have concluded a hardware rental contract.
You must start the hardware rental within 10 days after shipment at innovaphone! If you start it later, you must still pay the difference in iSC.

Returns/Defects

If you want to return a device to innovaphone or if a device is defect, you must cancel the single hardware rental contract for this device inside your Devices app.
The device must be received max 10 days later by innovaphone. Otherwise, innovaphone is eligible to invoice the payable iSC. 

If you want a replacement device, simply order a new device of the same type.

Notifications

You will receive email notifications if a device is not actively rented. Warning email addresses can be handed during the order process and the contract owner and orderer will receive these mails in addition too.
Notifications are starting three working days before the period is over.

Configuration


  • run and finish the normal install process on the special rental hardware.


  • open the Devices app
    devices







  • select the right domain
    devices-domain











  • click on Customer Account
    Customer Account









  • login with your my.innovaphone account and check that you see your hardware rental contract
  • add phones and gateways by the standard provisioning process




  • click on rental
    rental
    • here you have the overview to your licenses, devices and the status of your iSCs.




















  • Tab Hardware
    Tab Hardware
    • add and activate the listed devices to your hardware rental
    • if you deactivate hardware rental here, you still need to pay iSCs for the time until you activate the rental again! But you can use this method to move a device between different Devices instances.
    • provisioned devices are automatically added to hardware rental, you just need to manually add hardware which you connect manually to your Devices App












  • Tab Rental contracts/Defects
    Tab Rental contracts/Defects
    • overview of your devices
    • possibility to cancel a single hardware rental contract for a specific device
      • you can tell us here if you return a device because of a defect
      • if you need a new device as a replacement, simply order a new hardware rental device
      • you must return the cancelled device within 10 days to innovaphone










  • Button History
    Tab Contract
    • you can download a excel sheet with history information








Troubleshooting

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